IT Engineer

About you

You’re hands-on and service-oriented — as comfortable resolving a support ticket as you are leading a strategic project. No task is beneath you, and you bring the same energy to a network outage at 10pm as you do to a multi-month infrastructure initiative. You identify root causes quickly, communicate clearly with both technical and non-technical stakeholders, and own projects from scoping through delivery without needing hand-holding. You’re comfortable with AI and automation tools and know how to balance day-to-day support with longer-term strategic work.

What skills or experience do I need?

• 4–6+ years in IT engineering, system administration, and network management.
• Proficiency in macOS, Windows, and Linux.
• Solid understanding of IAM principles: SSO, SCIM, MFA, directory services, and device trust.
• Experience with enterprise device management and endpoint security.
• Strong networking fundamentals: enterprise Wi-Fi, VPN, network hardware, and security protocols.
• Experience with scripting, automation, and AI tools.
• IT security best practices; compliance experience (SOC2, NIS2, or similar) is a plus.

Bonus points:

• High-growth startup experience.
• Infrastructure-as-code experience.
• Cloud platform familiarity (AWS, Azure, or similar).
• Relevant certifications (networking, security, or cloud).
• You’ve helped shape an IT strategy before — translating where a company is going into a roadmap that actually gets built.
• You’re the kind of IT person other teams loop in when they’re designing something new, not just when something breaks.

Key Responsibilities

Identity & Access Management

• Administer and improve identity and access management systems: Okta authentication policies, device trust, and user lifecycle automation.
• Maintain reliable onboarding and offboarding automation for accurate, timely access provisioning.

Network Engineering & Security

• Manage office Meraki and Palo Alto network infrastructure — secure wireless, VPN, and hardware — across global offices.
• Implement and maintain security controls to protect the network and connected systems.

Endpoint & Device Management

• Oversee the device management platform, ensuring configurations and policies are consistent across device types and the full device lifecycle.

Monitoring, Alerting & Reliability

• Build and maintain monitoring and alerting coverage for critical IT systems — identity, devices, network, and core SaaS.
• Centralize alerting and document runbooks so any team member can triage independently.

Infrastructure, Automation & Resilience

• Manage automation and infrastructure-as-code; use AI tooling to reduce toil and accelerate delivery.
• Audit backup coverage and develop disaster recovery plans, including runbooks and tabletop exercises.

IT Support

• Jump in and handle IT support requests when needed; you set the bar for response quality and use recurring issues as a signal for systemic improvements.

Documentation & Knowledge Management

• Maintain centralized IT documentation and capture institutional knowledge to ensure team continuity.

Project Management

• Lead and maintain the IT roadmap — from project execution and stakeholder communication to balancing operational support with strategic priorities.

Working At Tulip

We’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:

• Direct impact on product and culture
• Company equity
• Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D, FSA, Commuter Benefits, Parental Leave, and 401(K)
• Flexible work schedule and unlimited vacation policy
• Virtual company events and happy hours
• Fitness subsidies
• Dog-friendly office