IT Support Engineer

Responsibilities

• Provide Tier 1 and Tier 2 technical support via helpdesk, Slack, and other remote-support tools.
• Troubleshoot and resolve hardware, software, and connectivity issues on macOS, Windows, and mobile platforms.
• Manage user onboarding and offboarding, including device setup, account provisioning, and permissions through tools such as Google Workspace, Okta, and 1Password.
• Support and maintain Slack, Zoom, and other applications used across the organization.
• Administer device management and endpoint-security tools.
• Maintain the company’s hardware inventory, asset tracking, and license management systems.
• Collaborate with the Security team to ensure adherence to security policies, including MFA, patching, and access-control requirements.
• Document troubleshooting procedures, IT workflows, and user guides in the internal IT & Security Wiki.
• Assist with network and office infrastructure support where applicable, including printers, routers, and A/V systems.
• Participate in IT projects and process-improvement initiatives as assigned.

Requirements

• 3 - 6 years of experience in IT support, helpdesk, or systems administration.
• Strong knowledge of macOS and Windows operating systems.
• Demonstrated experience with cloud-based SaaS applications.
• Strong Tier 1 and Tier 2 support experience.
• Familiarity with identity and access management (IAM) tools, MDM systems, and ticketing platforms.
• Fundamental understanding of networking concepts including VPN, DNS, Wi-Fi, and IP configuration.
• Excellent troubleshooting, communication, and interpersonal skills.
• Experience supporting a distributed or hybrid workforce.
• Working knowledge of cloud environments (AWS, GCP, or similar).
• Relevant certifications such as CompTIA A+, Network+, or equivalent.
• Applicants must be based in the United States.

Nice-to-Haves

• Relevant certifications such as CompTIA A+, Network+, or equivalent.