IT Operations Analyst

Responsibilities

• Create a great employee experience through hands-on IT support for employees in our San Francisco office.
• Support onboarding and offboarding processes to ensure new hires are productive from day one and departures are handled cleanly and securely.
• Provide white-glove IT support to employees across all levels, triaging requests via Slack, ticketing systems, and in-person interactions with a focus on speed and empathy.
• Administer and optimize core SaaS platforms including Google Workspace, Okta, Slack, Zoom, and MDM solutions (Jamf/InTune) to ensure secure and reliable access.
• Assist with meeting room tech and corporate events to ensure smooth hybrid meetings and high-quality A/V experiences.
• Troubleshoot employee problems with applications, laptops, access, peripherals, printers, video conferencing, and networking issues.
• Maintain IT asset inventory and coordinate hardware repairs, upgrades, and procurement.
• Identify and resolve systemic issues through root cause analysis, escalating patterns to improve reliability across the technology stack.
• Collaborate with the IT team on automation, documentation, and process improvements.

Requirements

• 3+ years of experience in IT support in a fast-paced startup or tech environment.
• Strong proficiency with identity and access management platforms (Okta preferred), Google Workspace administration, and macOS device management.
• Experience with Google Workspace, Okta (SSO/MFA), Slack, and other SaaS tools.
• Hands-on scripting or automation experience (e.g., Python, Bash, Okta Workflows) that goes beyond basic helpdesk troubleshooting.
• Excellent communication and customer service skills with the ability to support senior leaders and cross-functional stakeholders with patience and clarity.
• A proactive, employee-first mindset — you notice problems before they're reported and take initiative to fix them.
• Comfort working in a high-growth, ambiguous environment where priorities shift and resourcefulness is essential.

Nice-to-Haves

• Experience with scripting or automation (Python, Bash, PowerShell) to streamline IT tasks.
• Experience managing MDM tools like Jamf, Kandji, or Intune.
• Experience with Microsoft Office and Windows.