IT Operations Engineer

What You’ll Do

Architectural Maintenance: Own and continuously improve LogicGate’s IT infrastructure at a foundational level—including endpoint management (Jamf), identity services (Okta), SaaS stack integrations, and zero-trust network access controls (Zscaler).

Lifecycle Automation & Administration: Design, implement, and maintain advanced automation (via Python, Bash, Okta Workflows, or Zapier) to streamline RBAC frameworks, automated user provisioning (including Paylocity sync), and entitlement reviews.

Cross-Functional Initiatives: Execute high-impact corporate IT operations projects end-to-end, including MDM policy deployment, SaaS license consolidation, and automated access review programs.

Security & Identity Governance: Partner closely with InfoSec to manage secure authentication architectures (SAML, SCIM, JIT, OAuth), audit SaaS access control policies, and ensure strict compliance with least-privilege principles.

Infrastructure Support: Maintain and troubleshoot critical backend architecture, including AWS VDI workspaces and hosted SCIM bridges on Google Cloud Platform (GCP).

Emerging Technology & AI Enablement: Evaluate and implement AI powered productivity solutions, workflow automation, and emerging technologies that improve employee experience and operational efficiency while maintaining security and governance standards.

HQ Technology Operations: Provide support for Chicago HQ technology operations, serve as an escalation resource for office infrastructure, conference room technology, networking, and onsite employee support when needed.

What You Bring

Required

• Proven Domain Experience: 3+ years of experience in IT operations, systems administration, or systems engineering, demonstrating hands-on administration of enterprise cloud environments and project delivery.
• Identity & Network Security Expertise: Okta Certified Professional or Administrator designation and expertise in advanced Okta administration- including SSO, MFA, profile mastering, attribute mapping, and directory integrations with core apps (Paylocity, Google Workspace, Atlassian, and 1Password)- alongside cloud network security platforms like Zscaler ZIA.
• MDM & Endpoint Mastery: Strong working knowledge of macOS environments and Jamf MDM fleet management at scale, including custom configuration profiles, software deployment, and compliance enforcement.
• Automation & Scripting Proficiency: Adept at building logic-driven integrations using tools like Okta Workflows or platform APIs to eliminate manual tasks.
• AI Literacy & Curiosity: Active interest or hands-on experience in utilizing AI productivity tools (e.g., ChatGPT, Claude, Gemini) to optimize code output, accelerate troubleshooting, and safely drive administrative efficiencies.

Nice to have

• Certifications: Jamf 200/300. Google Workspace Administrator.
• Cloud Infrastructure: Direct experience managing or supporting hosted infrastructure, specifically secure AWS VDI workspaces and SCIM bridges deployed on GCP.
• Scripting: Demonstrated experience writing clean code/scripts (Python, Bash)
• Industry Background: Experience working within a GRC, compliance, or enterprise SaaS company where IT operations and information security are tightly integrated.

The anticipated base salary range for the role is $110,000 - $120,000 per year + variable + equity + benefits.