BenchlingSan Francisco, CAFirst-line support analyst for Benchling's biotech R&D platform. Handles customer inquiries, troubleshoots issues, creates knowledge articles, and collaborates with internal teams. Requires life sciences degree and lab experience.
Provide frontline technical support for clinicians using Ambience's AI documentation platform. Diagnose issues, resolve escalations, and build support resources for 35+ health system deployments.
Handle customer support via email, chat, and phone as the first point of contact, becoming a product expert to solve issues and gather feedback for product improvements. Requires a bachelor's degree, 0-2 years customer-facing experience, strong communication, empathy, and quick learning in a fully remote environment.
Provide high-touch technical support and drive user adoption for an AI platform serving financial advisors. Requires 2-5 years client-facing experience and strong troubleshooting skills.
As a User Operations Associate, you will be a key member of the customer success team, helping clients use the product and handling operational tasks. You will conduct live tutorials, analyze user outcomes, and contribute to the product roadmap.
Trade Desk Representative providing inbound phone, chat, and email support for tastytrade's retail brokerage customers. Assist with complex option order execution, analyze positions and strategies, and help self-directed investors with platform and account questions. Requires FINRA Series 3/7/63 licenses and 2-3 years high-volume customer service experience.