Product Support Specialist

What you’ll do

• Be the first point of contact for customer questions through email, chat, and phone
• Become a product expert and function as a first-level problem solver
• Escalate issues to the appropriate team while maintaining communication with the affected user
• Understand and gather customer feedback trends to help our product team prioritize future projects
• Update and contribute to our internal knowledge banks and external help articles
• Collaborate with your team to build strong relationships, establish ownership of responsibilities, and improve the efficiency of our processes
• Be friendly, compassionate, and solution-oriented with both our users and the Tremendous team

You'll need

• A bachelor's degree
• 0-2 years experience in a customer-facing role
• Effective communication skills, particularly the ability to write clearly and concisely
• Composure, patience, and empathy for interacting with users
• The ability to multitask, prioritize responsibilities, and stay organized
• A proactive, get-things-done attitude
• The ability to learn and adapt quickly
• A sense of humor
• A curiosity for the Tremendous platform/product

Why work with us

• We’re profitable with plenty more opportunity ahead, which is good news for your career growth.
• We offer competitive pay, equity and benefits. The base salary for this role is $75,000 - $80,000.
• We're a fully remote company. Work from wherever you want in the Americas.