Lead a remote US-based support engineering team, owning queue health, KPIs, scheduling, and quality while mentoring engineers and driving operational improvements for an AI workflow platform.
Own end-to-end onboarding for new customers at an AI voice agent startup serving trades businesses. Customize AI workflows, train users, and drive early adoption success.
The Director of IT will lead a team responsible for helpdesk, endpoint, identity, and networking functions. This role requires a technical leader with a customer-focused mindset and experience in modern IT infrastructure.
IT Support Engineer responsible for maintaining internal IT infrastructure, building automation scripts, handling support tickets, and ensuring HIPAA-compliant systems for a healthcare SaaS company.
Owns IT infrastructure and productivity systems for 200+ employees at a high-growth security startup. Manages a small team while handling hands-on IT operations, SaaS stack rationalization, and building a scalable service delivery model.
Embed with strategic public sector customers to implement security controls for OpenAI infrastructure deployments, ensuring secure design, production, and operations. Requires 5+ years in security engineering, active US clearance, and experience with cloud/K8s/Terraform.
Lead post-sale customer engagement for a cloud cost transparency platform, owning onboarding, adoption, business reviews, and renewals while serving as the voice of the customer internally. Requires 5+ years in B2B tech/SaaS Customer Success or TAM roles with strong technical and FinOps experience.
Owns quality management, training, knowledge base operations, and AI deflection enablement (Sierra) for a growing fintech support organization. Requires 7+ years CX experience including 4+ years in QA/training at 100+ agent scale plus hands-on AI deflection implementation.
Own technical onboarding, complex integrations, and long-term success for Orb's largest enterprise accounts. Act as the primary technical contact for billing architecture, ERP/CRM integrations, and post-go-live escalations.
Lead post-sales technical engagements and drive growth for enterprise Snowflake customers. Provide technical guidance on architecture, security, optimization, and product adoption while collaborating with account teams.
Own complex T3 escalations and drive systemic improvements to customer support operations at a fintech credit card platform. Build SOPs, reduce escalations through root cause analysis, and partner with Product, Engineering, and BPO teams to scale support infrastructure.
Own the full post-sale customer lifecycle for large enterprise accounts in autonomous rail technology, leading complex hardware and software implementations, building executive relationships, driving adoption, and securing expansion revenue. Requires 8+ years in customer success or implementation with experience in $5M+ enterprise deals.
Leads client success efforts for a healthcare payment integrity platform, driving strategy, relationship management, data analysis, and operational improvements to maximize client value and satisfaction. Requires 5-7 years of client-facing experience in the healthcare payer market.
Scaled Customer Success Manager owning a portfolio of nonprofit and mission-driven organizations adopting Claude AI. Designs one-to-many enablement programs, provides technical guidance on AI roadmaps, and builds scalable engagement frameworks for impact-driven adoption.
Senior Staff IT Controls role owning ITGC design, testing, and AI-augmented assurance across NetSuite, Workday, and Salesforce. Requires 10+ years experience, SOX expertise, and proven ability to build continuous, automated controls monitoring.
Senior support engineer providing Tier 2 technical support for enterprise AI platform customers. Requires 5+ years SaaS support experience and strong skills in Python, cloud platforms, and API debugging.
Strategic Customer Success Manager responsible for managing high-value global enterprise accounts on the mParticle CDP platform, driving retention, expansion, and platform adoption through tailored success plans and executive-level engagement.
Network support specialist for Stripe Terminal, troubleshooting hardware, connectivity, and integrations for enterprise users. Requires 5+ years in networking/IT infrastructure and strong troubleshooting skills.
Lead strategic customer success for high-value Big Tech/AI enterprise accounts, driving adoption, retention, and growth through executive alignment and success planning. Act as trusted advisor bridging Sales, Solutions, and customers.
Technical Support Engineer providing hands-on engineering and web development support to help customers integrate and troubleshoot Fin's AI Customer Agent product. Role involves debugging complex issues, building internal tools, and collaborating with product teams.
Technical Services Engineer providing expert troubleshooting and customer support for MongoDB products including Atlas and Cloud Manager. Requires deep systems, networking, storage, and database experience with coding ability. Hybrid or remote role on the West Coast with shift coverage.
Provide hands-on IT support for executives and office environments, including troubleshooting hardware/software issues, managing AV/VTC systems, and driving automation initiatives. Requires 4+ years of desktop/help desk experience, deep Windows/macOS knowledge, and a proactive ownership mindset.
Own and build customer success from the ground up for an early-stage AI platform serving auto dealerships. Drive onboarding, adoption, retention, and expansion while shaping CS processes and product direction.
Own customer success for an AI dealership platform: lead onboarding, drive adoption, manage renewals/expansion, and build CS processes from the ground up in a founding remote role.
Hands-on IT Operations Engineer providing end-user support, onboarding, device lifecycle management, and access administration for macOS environments using Okta, Google Workspace, and Slack in a fast-paced startup.
The Fleet Support Specialist is a frontline technical authority responsible for maintaining operational readiness across Shield AI customer fleets. This role involves troubleshooting complex aircraft and system-level issues, supporting operators and Field Service Representatives, and partnering cross-functionally to resolve fleet-wide challenges.
Owns the full deployment lifecycle for autonomous construction robots in the US, leading on-site teams, building training programs, managing customer relationships, and ensuring reliable robot operations across active construction sites. Requires 4-6 years in customer success or field operations with construction or robotics experience.
Director-level leader to build and scale unified customer onboarding programs across multiple healthcare verticals, driving time-to-value, retention, and adoption through AI, automation, and cross-functional collaboration.
Own day-to-day support experience and escalations for a portfolio of Premium customers, driving case momentum, coordinating stakeholders, and delivering timely communications. Requires 2-4 years in customer support operations or similar, strong communication, and technical aptitude in SaaS/data environments.
Leads customer success strategy to drive NRR, retention, and expansion ARR for a dental AI SaaS platform. Builds and mentors CS teams while collaborating with Sales, Product, and Marketing to improve client outcomes and reduce churn.
IT Operations Specialist managing internal systems, devices, access controls, and workflows including onboarding/offboarding, SaaS administration, and endpoint management. Requires 3+ years IT support experience with macOS and tools like Okta and Google Workspace.
Manage and grow client relationships for PointClickCare's healthcare SaaS solutions in the Great Lakes region. Drive adoption, retention, and expansion through strategic account planning, business reviews, and cross-functional collaboration.
Provide end-to-end support and troubleshooting for SDWAN networks (Versa Networks emphasis), VoIP, VPNs, routers, and firewalls for ISP/MSP customers. Requires 3-5 years experience with networking protocols and tools.
Lead global support strategy and operations for customer and consumer support at a fintech API company. Own SLAs, CSAT, incidents, and a Customer Success Package business while leading distributed teams and partnering with Product and Engineering.
Customer Support Engineer providing technical support and troubleshooting for Fivetran's API connectors, working with customers and dev teams to resolve issues. Requires 2+ years experience with APIs, databases, data warehouses, and strong communication skills.
Provide technical support and troubleshoot API and data pipeline issues for Fivetran customers. Requires 2+ years experience with APIs, databases, data warehouses like Snowflake, and strong communication skills.
Customer Success Engineer acting as the primary post-sales technical advisor for enterprise customers, driving adoption, value realization, and expansion of Cribl's telemetry platform. Requires 5+ years of post-sales customer advocacy experience and strong engineering skills in observability and data pipelines.
Manages a high-volume portfolio of 25-30 large market client and broker accounts to drive engagement, satisfaction, and retention. Requires 5+ years of B2B client management experience with strong project management, data analysis, and executive communication skills, preferably in healthcare benefits.
Manage a high-volume book of SMB and Mid-Market customers driving onboarding, adoption, retention, and expansion using data-informed programs and scalable CS motions. Requires 3+ years in Customer Success or Account Management at a scaling tech company.
Lead AI customer deployments and long-term success engagements for Glean's Work AI platform. Drive technical implementation, joint success plans, and measurable business outcomes for enterprise clients.
Lead customer deployments and long-term engagements for Glean's Work AI platform, owning delivery from kickoff to renewal while driving adoption and business outcomes. Requires 3+ years in SaaS technical deployments and a cloud fundamentals certification.
Design, deploy, and maintain AV systems while supporting hybrid/remote events and executive conferencing needs. Requires 8+ years of AV experience, multiple professional certifications, and strong troubleshooting skills.
Lead customer engagements and drive professional services delivery for key Kong customers. Own project management, financial operations, escalations, and cross-functional coordination in a fast-paced SaaS environment.
Lead and scale global technical support and developer success operations for a distributed-systems platform. Build support systems, metrics, escalation processes, and technical depth while partnering with Engineering and GTM teams to reduce escalations and improve customer outcomes.
Lead and scale the Customer Success team for the Americas, overseeing onboarding through renewals/expansion while ensuring customers maximize value from the AI-powered code review platform.
Technical customer-facing role providing architectural guidance, onboarding, escalation management, and hands-on support for Reltio’s SaaS data platform to enterprise clients. Requires 5+ years SaaS technical support experience, public cloud knowledge, and strong integration skills.
Guide enterprise and startup customers through technical onboarding, go-live, and optimization on Vercel/Next.js. Deliver implementation best practices, troubleshoot production issues, and create scalable documentation and playbooks.
Manages client relationships for polling tools, acting as primary advocate, handling onboarding, documentation, feedback, and bridging technical teams with non-technical stakeholders in progressive politics. Requires 3-4 years experience, polling familiarity, and strong communication skills.
Leads technical support for Carbon's 3D printing customers, owning case resolution, troubleshooting hardware/software/materials, delivering trainings, and liaising with teams. Requires engineering/chemistry background, 5+ years experience, and 3D printing knowledge preferred.
Provides Tier 1/2 IT support for end-users in macOS-heavy enterprise environments, manages endpoints, identity access (MFA/SSO), and office infrastructure. Requires 2-3 years experience with macOS/Windows support, networking fundamentals, and onsite availability 4 days/week.
Lead a remote US-based support engineering team, owning queue health, KPIs, scheduling, and quality while mentoring engineers and driving operational improvements for an AI workflow platform.
Own end-to-end onboarding for new customers at an AI voice agent startup serving trades businesses. Customize AI workflows, train users, and drive early adoption success.
The Director of IT will lead a team responsible for helpdesk, endpoint, identity, and networking functions. This role requires a technical leader with a customer-focused mindset and experience in modern IT infrastructure.
IT Support Engineer responsible for maintaining internal IT infrastructure, building automation scripts, handling support tickets, and ensuring HIPAA-compliant systems for a healthcare SaaS company.
Owns IT infrastructure and productivity systems for 200+ employees at a high-growth security startup. Manages a small team while handling hands-on IT operations, SaaS stack rationalization, and building a scalable service delivery model.
Embed with strategic public sector customers to implement security controls for OpenAI infrastructure deployments, ensuring secure design, production, and operations. Requires 5+ years in security engineering, active US clearance, and experience with cloud/K8s/Terraform.
Lead post-sale customer engagement for a cloud cost transparency platform, owning onboarding, adoption, business reviews, and renewals while serving as the voice of the customer internally. Requires 5+ years in B2B tech/SaaS Customer Success or TAM roles with strong technical and FinOps experience.
Owns quality management, training, knowledge base operations, and AI deflection enablement (Sierra) for a growing fintech support organization. Requires 7+ years CX experience including 4+ years in QA/training at 100+ agent scale plus hands-on AI deflection implementation.
Own technical onboarding, complex integrations, and long-term success for Orb's largest enterprise accounts. Act as the primary technical contact for billing architecture, ERP/CRM integrations, and post-go-live escalations.
Lead post-sales technical engagements and drive growth for enterprise Snowflake customers. Provide technical guidance on architecture, security, optimization, and product adoption while collaborating with account teams.
Own complex T3 escalations and drive systemic improvements to customer support operations at a fintech credit card platform. Build SOPs, reduce escalations through root cause analysis, and partner with Product, Engineering, and BPO teams to scale support infrastructure.
Own the full post-sale customer lifecycle for large enterprise accounts in autonomous rail technology, leading complex hardware and software implementations, building executive relationships, driving adoption, and securing expansion revenue. Requires 8+ years in customer success or implementation with experience in $5M+ enterprise deals.
Leads client success efforts for a healthcare payment integrity platform, driving strategy, relationship management, data analysis, and operational improvements to maximize client value and satisfaction. Requires 5-7 years of client-facing experience in the healthcare payer market.
Scaled Customer Success Manager owning a portfolio of nonprofit and mission-driven organizations adopting Claude AI. Designs one-to-many enablement programs, provides technical guidance on AI roadmaps, and builds scalable engagement frameworks for impact-driven adoption.
Senior Staff IT Controls role owning ITGC design, testing, and AI-augmented assurance across NetSuite, Workday, and Salesforce. Requires 10+ years experience, SOX expertise, and proven ability to build continuous, automated controls monitoring.
Senior support engineer providing Tier 2 technical support for enterprise AI platform customers. Requires 5+ years SaaS support experience and strong skills in Python, cloud platforms, and API debugging.
Strategic Customer Success Manager responsible for managing high-value global enterprise accounts on the mParticle CDP platform, driving retention, expansion, and platform adoption through tailored success plans and executive-level engagement.
Network support specialist for Stripe Terminal, troubleshooting hardware, connectivity, and integrations for enterprise users. Requires 5+ years in networking/IT infrastructure and strong troubleshooting skills.
Lead strategic customer success for high-value Big Tech/AI enterprise accounts, driving adoption, retention, and growth through executive alignment and success planning. Act as trusted advisor bridging Sales, Solutions, and customers.
Technical Support Engineer providing hands-on engineering and web development support to help customers integrate and troubleshoot Fin's AI Customer Agent product. Role involves debugging complex issues, building internal tools, and collaborating with product teams.
Technical Services Engineer providing expert troubleshooting and customer support for MongoDB products including Atlas and Cloud Manager. Requires deep systems, networking, storage, and database experience with coding ability. Hybrid or remote role on the West Coast with shift coverage.
Provide hands-on IT support for executives and office environments, including troubleshooting hardware/software issues, managing AV/VTC systems, and driving automation initiatives. Requires 4+ years of desktop/help desk experience, deep Windows/macOS knowledge, and a proactive ownership mindset.
Own and build customer success from the ground up for an early-stage AI platform serving auto dealerships. Drive onboarding, adoption, retention, and expansion while shaping CS processes and product direction.
Own customer success for an AI dealership platform: lead onboarding, drive adoption, manage renewals/expansion, and build CS processes from the ground up in a founding remote role.
Hands-on IT Operations Engineer providing end-user support, onboarding, device lifecycle management, and access administration for macOS environments using Okta, Google Workspace, and Slack in a fast-paced startup.
The Fleet Support Specialist is a frontline technical authority responsible for maintaining operational readiness across Shield AI customer fleets. This role involves troubleshooting complex aircraft and system-level issues, supporting operators and Field Service Representatives, and partnering cross-functionally to resolve fleet-wide challenges.
Owns the full deployment lifecycle for autonomous construction robots in the US, leading on-site teams, building training programs, managing customer relationships, and ensuring reliable robot operations across active construction sites. Requires 4-6 years in customer success or field operations with construction or robotics experience.
Director-level leader to build and scale unified customer onboarding programs across multiple healthcare verticals, driving time-to-value, retention, and adoption through AI, automation, and cross-functional collaboration.
Own day-to-day support experience and escalations for a portfolio of Premium customers, driving case momentum, coordinating stakeholders, and delivering timely communications. Requires 2-4 years in customer support operations or similar, strong communication, and technical aptitude in SaaS/data environments.
Leads customer success strategy to drive NRR, retention, and expansion ARR for a dental AI SaaS platform. Builds and mentors CS teams while collaborating with Sales, Product, and Marketing to improve client outcomes and reduce churn.
IT Operations Specialist managing internal systems, devices, access controls, and workflows including onboarding/offboarding, SaaS administration, and endpoint management. Requires 3+ years IT support experience with macOS and tools like Okta and Google Workspace.
Manage and grow client relationships for PointClickCare's healthcare SaaS solutions in the Great Lakes region. Drive adoption, retention, and expansion through strategic account planning, business reviews, and cross-functional collaboration.
Provide end-to-end support and troubleshooting for SDWAN networks (Versa Networks emphasis), VoIP, VPNs, routers, and firewalls for ISP/MSP customers. Requires 3-5 years experience with networking protocols and tools.
Lead global support strategy and operations for customer and consumer support at a fintech API company. Own SLAs, CSAT, incidents, and a Customer Success Package business while leading distributed teams and partnering with Product and Engineering.
Customer Support Engineer providing technical support and troubleshooting for Fivetran's API connectors, working with customers and dev teams to resolve issues. Requires 2+ years experience with APIs, databases, data warehouses, and strong communication skills.
Provide technical support and troubleshoot API and data pipeline issues for Fivetran customers. Requires 2+ years experience with APIs, databases, data warehouses like Snowflake, and strong communication skills.
Customer Success Engineer acting as the primary post-sales technical advisor for enterprise customers, driving adoption, value realization, and expansion of Cribl's telemetry platform. Requires 5+ years of post-sales customer advocacy experience and strong engineering skills in observability and data pipelines.
Manages a high-volume portfolio of 25-30 large market client and broker accounts to drive engagement, satisfaction, and retention. Requires 5+ years of B2B client management experience with strong project management, data analysis, and executive communication skills, preferably in healthcare benefits.
Manage a high-volume book of SMB and Mid-Market customers driving onboarding, adoption, retention, and expansion using data-informed programs and scalable CS motions. Requires 3+ years in Customer Success or Account Management at a scaling tech company.
Lead AI customer deployments and long-term success engagements for Glean's Work AI platform. Drive technical implementation, joint success plans, and measurable business outcomes for enterprise clients.
Lead customer deployments and long-term engagements for Glean's Work AI platform, owning delivery from kickoff to renewal while driving adoption and business outcomes. Requires 3+ years in SaaS technical deployments and a cloud fundamentals certification.
Design, deploy, and maintain AV systems while supporting hybrid/remote events and executive conferencing needs. Requires 8+ years of AV experience, multiple professional certifications, and strong troubleshooting skills.
Lead customer engagements and drive professional services delivery for key Kong customers. Own project management, financial operations, escalations, and cross-functional coordination in a fast-paced SaaS environment.
Lead and scale global technical support and developer success operations for a distributed-systems platform. Build support systems, metrics, escalation processes, and technical depth while partnering with Engineering and GTM teams to reduce escalations and improve customer outcomes.
Lead and scale the Customer Success team for the Americas, overseeing onboarding through renewals/expansion while ensuring customers maximize value from the AI-powered code review platform.
Technical customer-facing role providing architectural guidance, onboarding, escalation management, and hands-on support for Reltio’s SaaS data platform to enterprise clients. Requires 5+ years SaaS technical support experience, public cloud knowledge, and strong integration skills.
Guide enterprise and startup customers through technical onboarding, go-live, and optimization on Vercel/Next.js. Deliver implementation best practices, troubleshoot production issues, and create scalable documentation and playbooks.
Manages client relationships for polling tools, acting as primary advocate, handling onboarding, documentation, feedback, and bridging technical teams with non-technical stakeholders in progressive politics. Requires 3-4 years experience, polling familiarity, and strong communication skills.
Leads technical support for Carbon's 3D printing customers, owning case resolution, troubleshooting hardware/software/materials, delivering trainings, and liaising with teams. Requires engineering/chemistry background, 5+ years experience, and 3D printing knowledge preferred.
Provides Tier 1/2 IT support for end-users in macOS-heavy enterprise environments, manages endpoints, identity access (MFA/SSO), and office infrastructure. Requires 2-3 years experience with macOS/Windows support, networking fundamentals, and onsite availability 4 days/week.