Provides multi-channel technical support to Datadog Premier Customers, troubleshooting platform issues and integrations while educating users and building customer relationships. Requires 2+ years of SaaS technical support experience, programming familiarity, basic Linux knowledge, and Portuguese-English bilingual fluency.

Serves as a trusted technical advisor to enterprise customers, driving Datadog adoption, monitoring improvements, enablement, and business reviews. Requires 2+ years in a technical customer-facing cloud or observability role, public cloud expertise, automation skills, and familiarity with CI/CD and containers.

Serves as a strategic advocate for MongoDB’s highest-value customers, partnering with the CPO and cross-functional leaders to translate executive feedback into product priorities and improved outcomes. Requires extensive experience in product, consulting, enterprise sales strategy, or customer success, plus strong executive communication and technical fluency.

Provides high-priority technical support to premium and enterprise customers in English and Japanese, resolving complex platform issues, leading incident communications, and improving support tooling. Requires 4+ years of technical or developer support experience and strong JavaScript or Python debugging skills.

Leads and develops a customer success team while managing strategic nonprofit accounts and driving adoption, value realization, retention, and expansion. The role requires 7+ years of customer-facing experience, frontline management experience, nonprofit expertise, and technical fluency with AI/ML products.

Provides empathetic support to customers across phone, email, and live chat, troubleshooting issues and coordinating escalations. Requires strong communication skills, CRM proficiency, and 1–3 years of experience.

Own the customer journey for enterprise accounts using an AI-powered code review platform, driving adoption, renewals, and expansion. The role requires 5+ years in customer success or account management, technical fluency, executive communication, and familiarity with software development tools.

Own complex enterprise technical escalations, diagnose API, networking, mobile SDK, and deployment issues, and drive root-cause resolution with Engineering. The role requires 6+ years in technical support or solutions engineering, production coding experience, and strong automation and diagnostic skills.

Own recurring supply chain operations including pharmacy partner invoicing, demand translation, capacity planning, and reporting. The role requires 5+ years of relevant experience, advanced spreadsheet modeling, and strong operational process ownership in a fast-changing environment.

Own technical relationships with production customers, driving retention, product adoption, measurable value, and expansion. The role requires 7+ years in customer-facing technical work, enterprise account expertise, API fluency, and experience across early- and later-stage companies.

Provides internal IT support across endpoints, SaaS applications, identity and access systems, and workplace technology. The role emphasizes troubleshooting, automation, documentation, and scalable employee lifecycle operations in a mostly macOS environment.

This senior Salesforce administrator will manage enterprise CRM configuration, security, governance, audit readiness, operational support, and declarative enhancements for the Sales organization. The role requires 8+ years of Salesforce administration experience, relevant certifications, and familiarity with CI/CD and AI-powered tools.

Administers Finance applications, user access, configurations, and L1 support while coordinating escalations, audits, security controls, and month-end readiness. Requires 6–8 years of Finance systems or ERP administration experience and hands-on knowledge of multiple cloud Finance platforms.

Provides technical support for MongoDB cloud products, advising customers, diagnosing issues across cloud environments, and advocating for user needs. The role requires Linux and networking fundamentals, cloud-provider knowledge, troubleshooting ability, and strong communication skills.

Provides frontline technical support for MongoDB Atlas customers, investigating connectivity, availability, UI, and platform issues while escalating complex problems to engineering. The role requires strong communication, networking and operating-system knowledge, and customer service experience.

This role manages a portfolio of enterprise customers in Japan, advising on MongoDB deployments, customer health, adoption, retention, and revenue realization. Candidates should bring 5–7+ years in technical customer-facing roles, 3+ years managing customer outcomes, and a bachelor’s degree or equivalent experience.

Provides advanced technical support to customers and ISV partners, troubleshooting production database, application, networking, and storage issues. The role requires systems engineering experience, database expertise, coding or scripting ability, and strong customer communication skills.

Leads and develops high-touch and tech-touch Customer Success teams while driving retention, expansion, satisfaction, and product adoption. Requires a bachelor's degree, 3–4 years of management experience, technical aptitude, and fluency in Italian and English.

Provides advanced technical support for enterprise MongoDB deployments, diagnosing database, cloud, infrastructure, networking, performance, and recovery issues. The role requires 5–6 years of engineering experience, including technical support or systems administration, plus strong customer communication skills.

Provides advanced technical support to major customers running mission-critical MongoDB deployments, resolving architecture, performance, recovery, security, and storage issues. The role requires at least five years of systems or database engineering experience, strong troubleshooting skills, and coding or scripting ability.

Provides advanced technical support for customers running MongoDB workloads, troubleshooting database, application, operating system, and infrastructure issues. The role requires 5–6 years of relevant experience, strong Linux and networking expertise, scripting ability, and excellent customer communication skills.

Manages and enhances Salesforce administration, declarative configuration, security, governance, audit readiness, and release support for the Sales organization. Requires 8+ years of Salesforce Administration experience, a bachelor’s degree or equivalent experience, and multiple Salesforce certifications.

Provides technical support to large customers by troubleshooting MongoDB architecture, performance, security, recovery, and infrastructure challenges. The role requires broad systems, networking, database, cloud, and authentication expertise, with opportunities to develop support tooling and handle escalations.

Provides technical support and advisory expertise to large customers running MongoDB, addressing architecture, performance, recovery, security, and operational challenges. The role requires strong troubleshooting, communication, collaboration, and experience with databases, systems, networks, or cloud infrastructure.

Own the customer lifecycle from pre-sales discovery through onboarding, adoption, value realization, and strategic expansion for an AI enterprise software platform. The role requires 5+ years in a customer-facing strategic or technical position, strong data-driven problem solving, and cross-functional influence.

Leads and develops a team of Customer Success Managers serving mid-market SaaS customers, with a focus on adoption, retention, value realization, and scalable operating practices. The role requires customer success leadership experience, operational rigor, data-driven decision-making, and strong cross-functional collaboration.

Provides empathetic, solutions-focused support to clients, Taskers, and partners while using customer feedback and inquiry trends to improve satisfaction. Requires fluency in English and German, at least one year of customer service experience, and strong written and verbal communication skills.

Owns complex flight-support escalations, service quality, SLAs, training, knowledge management, and operational improvements for travel advisors. Requires 5+ years of Sabre or GDS experience, strong customer-service and process-improvement skills, and NYC availability.

Leads and scales a regional Customer Success organization supporting strategic enterprise customers. The role combines CSM hiring and development, customer-facing leadership, cross-functional partnership, and operational process design, requiring 10+ years of customer-facing experience and 2+ years of people management.

This role partners with complex EMEA customers to drive adoption, optimize usage, demonstrate business value, and expand enterprise applications of Anthropic’s AI products. It requires 6+ years in customer-facing work, technical fluency in AI/ML and APIs, strategic account management, and strong project management.

Manages a portfolio of legal-sector customer accounts, driving product adoption, retention, stakeholder relationships, and expansion opportunities. Requires 1–2 years of customer-facing experience, strong communication skills, and organizational adaptability.

Drives adoption, measurable value, renewals, and expansion for named B2B software accounts by designing workflows and customer success plans. The role requires strong discovery, technical fluency, commercial awareness, program management, and English plus a second European language.

The Advisor, IT Infrastructure designs and administers Azure, Microsoft 365, identity, endpoint management, security, integrations, and automation solutions. The role requires a bachelor's degree or equivalent experience, 10+ years of IT infrastructure experience, and 5+ years in enterprise cloud administration and architecture.

The Customer Success Manager will help Japanese enterprise customers adopt and expand their use of Anthropic’s AI products, serving as a strategic and technically fluent advisor. The role requires 6+ years in customer-facing work, strong project management, and English and Japanese fluency.

Provides hands-on technical support for enterprise customers, troubleshooting cloud MDM configurations, integrations, APIs, code, and distributed data systems. The role requires a bachelor's degree and at least three years of experience in customer-facing SaaS, cloud, MDM, and engineering or support environments.

Provides advanced technical support for Reltio’s enterprise platform by debugging UI, API, performance, and data issues across the application stack. The role requires a bachelor’s degree, 5+ years of experience, and expertise in MDM, distributed systems, cloud platforms, and troubleshooting.

Provides technical support for enterprise analytics customers by diagnosing SQL, database, and data-platform issues, coordinating resolutions with engineering and product teams, and developing scalable troubleshooting processes and tools.

The Service Delivery Specialist resolves complex partner issues across payroll, tax, compliance, and money movement while improving workflows and service quality. The role requires 5+ years in operations, service delivery, support, or a related field, preferably within payroll, tax, SaaS, or fintech.

Provides advanced technical support for customers running AI inference and fine-tuning services, GPU clusters, and Kubernetes endpoints. The role requires 6+ years in customer-facing infrastructure, SRE, DevOps, or similar work, including AI-service support experience.

Provides hands-on technical support for customers operating Kubernetes GPU clusters and AI infrastructure. The role requires at least three years of customer-facing technical experience, including support experience, plus expertise in HPC, GPU technologies, troubleshooting, and cross-functional collaboration.

This customer-facing technical role helps product teams deploy, integrate, troubleshoot, and scale a SaaS platform. It requires 2–5+ years in technical customer success or a similar function, with experience in APIs, SDKs, web or mobile integrations, and cross-functional problem solving.

Supports strategic enterprise customers by diagnosing complex SaaS issues, managing escalations, and partnering with Sales, Product, and Engineering. Requires at least three years of technical support experience, expertise with SAML/SSO and SCIM, and fluency in Korean.

Provides technical advisory and implementation guidance to large APAC and Greater China enterprise customers adopting and scaling Figma. The role requires 5+ years in technical customer-facing SaaS work, enterprise integrations and APIs expertise, AI solution experience, and Mandarin and English fluency.

Own enterprise client relationships across Managed Services, coordinating cross-functional delivery, timelines, reporting, risk management, retention, and expansion. The role requires experience leading complex engagements, advising executive stakeholders, and translating SEO/AEO work into measurable business outcomes.

Supports enterprise customers deploying and scaling AI inference workloads on a cloud platform, providing technical guidance, customer advocacy, training, and incident support. Requires a bachelor’s degree and 2+ years supporting cloud, AI/ML, developer platform, or infrastructure customers.

Leads strategic client accounts and manages a pod of Client Success Managers for a programmatic advertising business. The role requires 8+ years of adtech or digital client success experience, strong campaign optimization and analytics expertise, and proven customer relationship leadership.

Leads a distributed Internal Support team while overseeing ticket queues, SLAs, coaching, escalations, and process improvement. The role requires 7+ years of IT support or systems administration experience and deep expertise across Microsoft identity, endpoint management, and Microsoft 365.

Drives customer success by leading professional services and training engagements from scoping through delivery and follow-up. The role combines customer-facing service sales, program orchestration, stakeholder management, and data-system implementation knowledge, with Japanese and English communication skills required.

Leads customer-facing Databricks professional services and training engagements, from scoping and commercial modeling through delivery and follow-up. The role requires strong data and AI knowledge, executive communication, program governance, services estimation, and KPI ownership.

Resolves complex Databricks customer escalations by analyzing logs and metrics, troubleshooting distributed data environments, and bridging frontline support with engineering. The role requires 7+ years of experience, strong Python or Shell scripting, cloud expertise, Linux and networking skills, and a bachelor's degree.