Technical Services Engineer, 2nd Shift

Cool things you’ll do

• Work alongside largest customers solving complex issues on architecture, performance, recovery, and security.
• Serve as expert resource on standard methodologies for running MongoDB at scale.
• Advocate for customers' needs by working with product management and development teams.
• Contribute to internal projects including software development of support tools for performance, benchmarking, and diagnostics.
• Mentor and ramp new team members while building knowledge of new product lines within the MongoDB ecosystem.

What you need

• Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting.
• Good understanding of networking concepts and protocols (DNS, TCP/IP, SSL/TLS).
• Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching.
• Experience building and maintaining complex mission-critical production database systems.
• Ability to read code and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, JavaScript, Node.js, Go.
• Broad awareness of customer workloads and use cases, including performance, availability, and scalability.
• Experience analyzing issues holistically, from the application tier through the database, down to the storage.
• Genuine desire to help people.
• Ability to think on your feet, remain calm under pressure, and solve problems in real-time.
• Desire and ability to rapidly learn a wide variety of new technical skills.
• Collaboration: willingness and ability to get help from team members when required, and good judgment to know when to seek help.

Bonus Points

• Experience managing large scale databases (e.g. RDBMS, NoSQL).
• Experience with authentication systems such as LDAP, Kerberos, AD.
• Experience using or managing MongoDB.
• Experience using distributed version control systems, and in particular git.
• Experience using any cloud services stack such as AWS, Azure or GCP.
• Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators.

Special Requirements

• US Citizen
• Must be able to work Second Shift (12pm-9pm PST) initially, transitioning to Wednesday-Sunday schedule after 6-9 months for weekend coverage.