Technical Services Engineer, Infrastructure - Weekend
Technical Services Engineer providing customer support for MongoDB infrastructure, Kubernetes deployments, and disaster recovery. Requires 5+ years cloud/on-prem infrastructure experience and 1+ years direct customer support.
About the job
Cool things you’ll do
- Work with the largest and most demanding customers to drive successful implementations of MongoDB Server, MongoDB Search, and managed backups on Kubernetes platforms
- Work on customer use cases, evaluating solutions, customer business pain points, application architectures, and Cloud infrastructure configurations
- Collaborate with enterprise customers to design, implement, and troubleshoot backup strategies for massive production environments—scaling to petabytes of data—while ensuring high availability, disaster recovery readiness, and compliance with retention requirements
- Provide product feedback to shape the roadmap of products, tooling, and the core database
What You Need/What we are looking for
- Patience, empathy, and a genuine desire to help others
- Excellent communication skills, both written and verbal, with internal and external stakeholders
- The ability to think on your feet, remain calm under pressure, and find solutions to challenges in real-time
- Strong diagnostic/troubleshooting aptitude, with significant experience troubleshooting end-to-end technical issues in production environments
- Full understanding of Linux systems and networking concepts, including firewalls, load balancers, performance tuning, storage management
- 1+ years of experience in a Support role working directly with customers
- 2+ years of experience with administering RDBMSs such as Oracle, Postgres, mySQL etc. (MongoDB experience is preferred)
- 3+ years or more of combined experience in the following technical domains:
- Experience operating in and managing Kubernetes clusters
- Experience with DevOps practices and Infrastructure-as-code
- Experience with Disaster Recovery situations (Backup management, Snapshot Restores, Return-to-service operations)
- 5+ years of mixed experience with Cloud (AWS, GCP, Azure) and on-prem infrastructure administration in a production environment
Bonus Points
- Experience with AI topics, development, and supporting technologies such as Vector Search
- Experience managing large-scale databases (RDBMS or NoSQL or both) and monitoring them via products like Prometheus or Grafana
- Experience with specific MongoDB products like Ops Manager, Cloud Manager, Atlas, Kubernetes Operator/Controller
- Experience coding in one or more of Python, Java, Go, Ruby, C, C++
- Experience with personal test labs and reproducing issues locally to drive resolution of issues
- Experience working on weekends or outside of typical business hours
Success Measures
- In 3 months: complete New Hire Training and gain a deep understanding of MongoDB and its ecosystem
- In 6 months or less: comfortable working frontline with customers, transition to weekends, complete the MongoDB Certified DBA Associate exam
- In 12 months or less: become a technical specialist within MongoDB, help peer engineers in advanced diagnostics, handle technical escalations independently
Skills
Linux, Kubernetes, AWS, GCP, Azure, DevOps, Infrastructure As Code, Disaster Recovery, Backup Management, Networking
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