AV & Event Engineer L4

Responsibilities

• Design, configure, and deploy AV systems and equipment, including audio and video conferencing systems, displays, microphones, and control systems.
• Manage AV infrastructure, troubleshoot technical issues, and provide timely resolutions to ensure uninterrupted AV services.
• Support remote, executive and in-person events, including setup, testing, and operation of AV equipment.
• Collaborate with internal stakeholders, event planners, and vendors to determine AV requirements.
• Assist executives and presenters with AV setup and troubleshooting during industry conferences and high-profile events.
• Stay updated with the latest AV technology trends, tools, and best practices.
• Conduct training sessions and create user documentation for AV systems.
• Perform regular maintenance, upgrades, and system optimizations.
• Monitor and analyze AV performance metrics and propose improvements.
• Occasional business travel required (approximately 15%).

Requirements

• Bachelor’s degree in Audiovisual Technology, Information Technology, or equivalent experience.
• Mac OS proficiency and Windows OS familiarity for remote troubleshooting.
• 8+ years experience using AV and Events software such as Zoom and Google Meet.
• Established understanding of troubleshooting signal flow for conference rooms.
• Working knowledge of industry standard equipment (Crestron, Neat, Logitech, etc.).
• Crestron Certified Programmer (CCP) or Extron AV Associate certification.
• Event Technology Specialist (ETS) certification.
• AVIXA CTS-D and CTS-I certifications.
• Certifications for hardware manufacturers (Shure, Crestron, Chief, QSC, Biamp).
• Project Management Professional (PMP) certification.
• ITIL v4 Foundation or similar.
• Google Workplace Certification.
• Flexibility to work outside regular business hours.
• Previous experience with remote event support and virtual meeting platforms.

Nice-to-Haves

• Familiarity with ServiceNow.
• Apple Certified Support Professional (ACSP) or Microsoft equivalent.
• Advanced certification in specific AV technologies.