IT Operations Engineer

End-User Support & Help Desk

• Serves as the primary point of contact in the #it-help Slack channel, triaging and resolving employee requests in real time across hardware, software, and account issues
• Manages the full ticket lifecycle through the Console ticketing system
• Handles escalations and cross-functional requests with consistent follow-through

New Hire Onboarding

• Owns the day-one onboarding experience, providing new hires with their laptop and attending onboarding sessions to ensure every employee is fully set up with their device and has access to all required first-day systems and tools
• Directly supports the employee lifecycle workflows the role requires at scale

Desktop & AV Support

• Provides hands-on hardware support including monitor and laptop replacements, peripheral distribution, and macOS device troubleshooting
• Maintains audiovisual infrastructure across the office, including Zoom conference rooms, TVs, Logitech Tap systems, and Logitech Schedulers

Laptop Inventory & Lifecycle Management

• Owns the complete device lifecycle, from receiving and organizing shipments by spec, to issuing devices, coordinating replacements, and wiping returned devices for reuse
• Coordinates logistics for remote employees and incoming new hires

Access Management & Identity Administration

• Manages user access across multiple platforms via individual admin consoles and the Okta Admin Console
• Creates and maintains Okta groups and group rules to automate provisioning
• Administers Google Groups in Google Workspace Admin and manages Slack workspace settings and permissions

Requirements

• 3–5+ years of hands-on IT support experience in a fast-paced or high-growth environment
• Strong communicator who genuinely enjoys helping people solve problems
• Solid experience supporting macOS endpoints and administering MDM tooling (Kandji experience a plus)
• Hands-on experience with Google Workspace administration
• Experience with Slack administration — workspace management, permissions, and troubleshooting
• Understand identity and access fundamentals: SSO, MFA, directory services, and lifecycle management
• Experience with Okta administration — user management, group rules, and app provisioning
• Take ownership of problems and follow through until they're resolved
• Organized enough to manage competing priorities without things falling through the cracks
• Think beyond the immediate fix — ask "why did this happen?" and "how do we prevent it?"