Senior Carbon Technical Partner (Temp)

Responsibilities

• Serve as the lead point of contact for support matters, including training end users and resolving technical issues
• Take full ownership of customer support requests: troubleshooting, root cause analysis, resolution, or escalation
• Diagnose and resolve high-severity or escalated issues using advanced technical knowledge and critical thinking
• Deliver superior customer experiences with high response quality, timeliness, and technical accuracy
• Act as technical liaison between customers and cross-functional teams
• Translate technical concepts into clear communication for technical and non-technical stakeholders
• Create and update knowledge base documentation
• Mentor and teach new team members
• Work on strategic projects impacting customer experience and internal processes
• Troubleshoot hardware, software, materials, and customer education interactions
• Lead customer trainings onsite (up to 15% travel) or remotely

Requirements

• Advanced critical thinking and analytical abilities for complex problems
• Proactive problem-solving in dynamic or ambiguous situations
• Customer-facing experience with commitment to customer success
• Ability to prioritize and manage multiple projects with attention to detail
• Effective team collaboration and communication
• Technical background in engineering, chemistry, material science, or field service
• High-stakes communication skills for emergencies

Nice-to-Haves

• BS degree in engineering, material science, or related field; or ~5 years relevant experience in technical service, product support, or customer success
• Experience with DLP, SLA, or FDM 3D printing (dental lab or industrial manufacturing)
• Experience in dynamic small-company environment
• Proficient with Salesforce and Jira
• Experience leading technical training sessions
• Spanish language skills

Compensation

• Bay Area, CA: $90,400 - $135,600 per year (midpoint $113,000), adjusted for location