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Factory AIFactory AISan Francisco, CA

IT Operations Specialist

IT Operations Specialist managing internal systems, devices, access controls, and workflows including onboarding/offboarding, SaaS administration, and endpoint management. Requires 3+ years IT support experience with macOS and tools like Okta and Google Workspace.

Salary not listed
On-site3+ YOEIT Support

About the role

Responsibilities

  • Own day-to-day IT operations across Okta, Google Workspace, GitHub, Slack, Rippling, and related SaaS systems.
  • Manage employee onboarding, offboarding, account provisioning, access reviews, email, groups, and device setup.
  • Configure, maintain, and troubleshoot employee laptops, with a focus on macOS and occasional Windows support.
  • Support endpoint management, device compliance, MFA, password policies, and other security controls.
  • Triage and resolve access, hardware, software, Wi-Fi, email, and productivity-tool issues quickly and pragmatically.
  • Maintain accurate IT inventory, documentation, support tickets, and repeatable operational workflows.
  • Partner with Security and Engineering on access requests, GitHub administration, SaaS approvals, and infrastructure-related IT changes.
  • Identify opportunities to automate recurring IT workflows as Factory scales.
  • Coordinate with vendors, external partners, and internal stakeholders to keep IT operations running smoothly.

Requirements

  • 3+ years of IT support, helpdesk, or systems administration experience preferred.
  • Working knowledge of macOS environments, with occasional Windows support.
  • Familiarity with Okta, Google Workspace, GitHub, Slack, MDM, and other common business software.
  • Strong troubleshooting, communication, and customer service skills.
  • Ability to prioritize tasks and work independently.
  • Relevant certifications such as CompTIA A+ or Network+ are a plus.

Skills

OktaGoogle WorkspaceGitHubSlackRipplingmacOSWindowsMDMEndpoint ManagementIt Automation

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