New York, NY
Open observability platform for metrics, logs, traces
Grafana Labs builds the open source Grafana Cloud platform with tools like Grafana for visualization, Loki for logs, Tempo for traces, and Mimir for metrics. They serve engineering teams monitoring applications and infrastructure. It unifies telemetry data to enable faster incident resolution and cost optimization in cloud-native environments.
Owns the technical success of strategic customers by designing observability architectures, guiding adoption, troubleshooting complex environments, and shaping technical roadmaps. Requires 5+ years of post-sales or customer-facing technical experience, Kubernetes expertise, and strong observability and communication skills.
Own expansion sales across 3–5 strategic existing customer accounts, building executive relationships and managing the full consultative sales cycle. The role requires 5+ years of infrastructure technology sales experience and a strong record of quota attainment.
Build and operate Grafana Labs’ IT SOX program from the ground up, covering risk assessment, control design, testing, deficiencies, remediation, and external auditor coordination. The role requires 10+ years of IT SOX, IT audit, or IT risk experience and expertise in modern SaaS environments and control frameworks.
Lead negotiation and execution of complex high-value enterprise SaaS, partnership, and AI-related commercial agreements while managing and mentoring the Americas commercial legal team. Requires JD, 10+ years SaaS legal experience, and strong people leadership skills.
Build and ship full-stack cloud integrations for Grafana Cloud Observability, owning features end-to-end across React/TypeScript frontend, Go backend, and Jsonnet mixins. Contribute to open-source Prometheus and OpenTelemetry while participating in on-call rotation. Requires full-stack experience, observability knowledge, and strong communication.
Senior Enterprise Account Executive responsible for outbound prospecting, managing the full sales cycle, and closing new business for Grafana Cloud and Enterprise observability products in the West region. Requires 5+ years in infrastructure technology sales with a track record of exceeding goals.
Lead and mentor a team of Growth Account Executives to drive revenue growth across the West US territory. Build pipeline, close seven-figure deals, and partner cross-functionally while leveraging technical and open-source expertise.
Solutions Engineer partnering with sales to deliver technical presentations, demos, and enablement to customers. Own technical engagements, provide product feedback to engineering, and help close opportunities in a remote, high-growth observability company. Requires 5+ years pre-sales experience.
Own the full lifecycle success of OEM and technology partners, including the new plugin marketplace. Combine program management, data-driven decisions, strategic thinking, and relationship management to scale partnerships, drive revenue, and build automation/AI-powered processes.
Lead and build a team of Solutions Engineers for the Americas at Grafana Labs. Own regional technical sales strategy, drive adoption and expansion, act as executive sponsor for key accounts, and partner cross-functionally while staying hands-on with product demos and customer engagements. Requires 8+ years technical experience including 3+ years as Director.
Build, deploy, and iterate on personalized real-time recommendation models for Grafana's Interactive Learning system to help users discover relevant guides and product experiences. Requires strong experience in recommendation/personalization science, applied ML model ownership in production, and distributed systems (Go/TS/gRPC).
Lead and manage a team of Regional Directors to drive revenue growth, exceed quotas, hire and develop sales talent, and partner with GTM leadership in a fast-paced SaaS environment. Requires 3+ years of second or third line SaaS sales leadership with a track record of success.
Senior Commercial Account Executive responsible for prospecting, expanding usage, and closing opportunities with existing customers in the West region. Requires 3+ years infrastructure technology sales experience, consistent quota achievement, and Salesforce proficiency. OTE $200k-$220k.
Demand Generation Program Manager owning lifecycle programs for existing customers to drive expansion and cross-sell. Build agentic AI workflows across channels (email, paid, events, web), partner with sales on pipeline impact, and measure results in a B2B open-source environment.
Staff Backend Engineer building an AI-native data intelligence and context system for Grafana to enable reliable enterprise data access for AI agents. Requires strong production backend experience, practical GenAI/LLM skills, cloud-native expertise, and comfort with ambiguity on an autonomous early-stage team.
Senior individual contributor partnering with GTM executives on financial planning, forecasting, modeling, and insights to drive strategic decisions. Requires 10+ years in high-growth SaaS finance/FP&A, strong SaaS metrics knowledge, and passion for AI/automation to modernize finance processes.
Regional Vice President leading commercial sales teams across the US West. Manage Regional Directors, drive revenue growth, coach reps, hire and develop talent, and partner with GTM leadership in a remote SaaS environment. Requires 3+ years of multi-level SaaS sales leadership with a proven track record exceeding quotas.
Sales Development Representative responsible for inbound lead follow-up, multi-channel outbound prospecting to target accounts, discovery conversations, and generating pipeline for the sales team at Grafana Labs. Requires strong communication, organization, coachability, and a team-first attitude in a fully remote environment.
Staff Backend Engineer leading architecture, reliability, and delivery of Adaptive Telemetry systems (metrics, logs, traces, profiles) for Grafana Cloud databases. Requires proven large-scale distributed systems experience, strong systems design, cloud-native expertise, and comfort with AI tools.
Staff Product Analyst partnering with Grafana's AI organization to define KPIs, design experiments, build dbt models, and translate data into product recommendations for AI-powered observability experiences like Grafana Assistant and Investigations. Requires strong SQL, analytics tooling, and cross-functional product/engineering experience.
Lead the marketing data stack and analytics for Grafana Labs as a builder-practitioner at the intersection of data science, GTM strategy, and AI. Architect BigQuery schemas, predictive/ML models, agentic AI systems, and dual-track forecasting frameworks to drive demand generation, ROI, and executive decision-making in a high-growth SaaS/PLG environment.
Support influencer relations, executive social media, employee advocacy, and content programs at Grafana Labs. Requires 4+ years marketing experience, video editing skills, AI workflow experience, and a bachelor's degree.
Senior Finance Analytics Manager standing up the Corporate Finance Analytics function at Grafana Labs. Build data models, dashboards, and advanced analytics; translate insights on SaaS metrics (ARR, NDR) into executive narratives to drive strategic decisions. Requires 5+ years in analytics, SQL mastery, and data visualization experience.
Staff-level AI engineer building and shipping LLM/agent-powered observability features that help users detect, triage, and resolve incidents. Requires strong production software engineering experience plus practical GenAI/LLM skills.
Prospect and close new enterprise business across the Carolinas region for Grafana Cloud and Enterprise. Manage full sales cycle from outbound prospecting through negotiation and handoff to Growth team.
Senior Solutions Engineer partnering with sales to deliver technical presentations, demos, and enablement for Grafana's observability platform. Requires 5+ years pre-sales experience, strong communication, and technical problem-solving to help close deals and provide customer feedback to product teams.
Senior Engineer building multi-agent AI systems, LLM integrations, and backend automation services that power Marketing Operations. Owns technical direction for agentic infrastructure connecting models to business systems.
As a Staff Integrations Engineer, you will architect and deliver integrations across the go-to-market stack and build internal GTM tooling. This role requires expertise in Python, Salesforce, and cloud data warehouses, focusing on systems integration and internal platform development.
Own the vision, roadmap, and strategy for Grafana Cloud's Infrastructure Observability products (Kubernetes Monitoring, Cloud Provider Observability). Drive customer discovery, cross-functional alignment, GTM enablement, and integration with broader platform offerings.
Staff Backend Engineer designing and building distributed Go services for Grafana Enterprise, focusing on scalability, reliability, and multi-tenancy for large-scale operators. Requires deep experience with distributed systems, gRPC APIs, databases, and Kubernetes.
Lead the Americas SDR function, managing five managers and 35+ reps. Drive AI-native workflow transformation, operational rigor, and talent development to convert SDRs into AEs.
Lead technical execution, platform strategy, and team for grafana.com, driving AI-first web transformation and scalable digital experiences. Own web platform reliability, delivery predictability, and self-serve operations while mentoring engineers.
Builds and operates backend reconciliation systems for Grafana Cloud stack lifecycle management, ensuring state alignment across services like SSS, grafana.com, and infrastructure. Collaborates cross-team on reliability, scalability, and operational improvements for customer stacks.
Leads technical direction for Tempo distributed tracing backend, owning architecture of ingestion, storage, query, and metrics generation. Drives operational excellence at scale, API design for AI/agents, and mentors engineers on complex initiatives.
Own AI-driven nurture programs and lifecycle campaigns to drive user engagement, conversion, and pipeline growth in a B2B SaaS environment. Requires 3+ years in demand generation, AI tool proficiency, strong data literacy, and cross-functional collaboration skills.
Account Executives drive revenue by managing full sales cycles for Grafana Cloud and Enterprise solutions in commercial/enterprise segments. Requires 3+ years infrastructure sales experience, quota attainment track record, and Salesforce proficiency.
Prospect and grow existing customer accounts in the Southeast region for Grafana Labs' observability products. Requires 5+ years in infrastructure tech sales, consultative selling, and Salesforce expertise.