Observability Architect
Owns the technical success of strategic customers by designing observability architectures, guiding adoption, troubleshooting complex environments, and shaping technical roadmaps. Requires 5+ years of post-sales or customer-facing technical experience, Kubernetes expertise, and strong observability and communication skills.
About the job
Responsibilities
- Serve as the primary technical point of contact for a portfolio of customers.
- Design customers’ observability maturity journeys and guide them through implementation and adoption.
- Provide expert troubleshooting, workarounds, root-cause analysis, and technical guidance.
- Conduct technical reviews, health checks, customer reviews, and workshops.
- Advise customers on best practices and strategies for achieving business goals with observability technology.
- Develop and execute technical roadmaps with customers.
- Identify opportunities to optimize costs, expand solution usage, and adopt new products and features.
- Build and maintain long-term relationships with engineers, SREs, architects, and other stakeholders.
- Own the customer lifecycle with Engagement Managers and Onboarding Solutions Architects.
- Advocate for customer needs, priorities, and feature requests internally.
- Conduct training sessions and create technical documentation, guides, and tutorials.
- Prepare reports on customer metrics, achievements, satisfaction, ROI, and areas of focus.
- Travel as needed to meet with clients, up to 25%.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Math, or a related field, or equivalent experience.
- 5+ years of experience in technical support, technical account management, consulting, sales engineering, or professional services in the technology industry.
- Experience deploying and operating Kubernetes.
- Strong understanding of observability solutions; Grafana, Prometheus, and Loki experience is a plus.
- Proven ability to manage multiple clients and projects simultaneously.
- Excellent problem-solving, analytical, communication, and interpersonal skills.
- Experience with relevant tools and technologies, including CRM software, ticketing systems, and programming languages.
- Observability expertise, preferably at the architect level.
- Ability to articulate product value propositions and technical advantages.
- Technical mindset and enthusiasm for solving customer challenges.
Nice-to-Haves
- 5+ years of technical sales, technical account management, or other post-sales technical experience.
- Experience with open-source technologies or observability.
- Ability to connect product usage to business value and ROI.
- Experience managing customer lifecycles and solving adoption challenges.
- Experience troubleshooting technical issues and conducting root-cause analysis.
Compensation and Benefits
- US OTE compensation range: $182,000–$217,000.
- Restricted Stock Units (RSUs) are included.
- Remote-first work environment with career growth opportunities.
Skills
Kubernetes, Observability, Grafana, Prometheus, Loki, Crm Software, Ticketing Systems, Root Cause Analysis, Technical Documentation, Customer Lifecycle Management