Majors Account Director - Key Customers

Responsibilities

• Prospect and grow existing business across the US region.
• Identify, nurture, and close opportunities with existing customers.
• Expand Grafana usage within 3–5 top existing accounts across multiple functions and business lines.
• Develop and maintain executive-level relationships with current customers.
• Create and execute strategic plans for a defined account set.
• Meet and exceed individual quarterly and annual sales goals.
• Manage the full sales process, including prospecting, sales meetings, product demonstrations, proofs of concept, proposals, negotiations, and account management.
• Cultivate sales through outbound prospecting and inbound leads.
• Understand and communicate the value of Grafana Cloud and Grafana Enterprise.
• Manage the sales pipeline in Salesforce.
• Manage quote creation, order processing, and day-to-day customer requests.

Requirements

• 5+ years of experience in infrastructure technology sales.
• Demonstrated consistent goal achievement in a highly competitive environment, preferably as a top-10% performer.
• Energetic, upbeat, entrepreneurial, tenacious, and collaborative.
• Adaptable, with experience in high-velocity technology companies.
• Excellent communication skills across in-person, online, and written channels.
• Ability to build strong working relationships in person and virtually.

Nice-to-Haves

• Experience using Salesforce.
• Familiarity with open-source technology.
• Experience with Command of the Message and MEDD(P)ICC.

Compensation & Benefits

• US on-target earnings (OTE): $350,000–$380,000.
• Restricted Stock Units (RSUs) are included with all roles.
• 100% remote work environment.
• Global annual leave policy of 30 days per year, including 3 Grafana shutdown days.
• In-person onboarding.
• Career growth opportunities and an empowered, transparent culture.