Senior Partner Development Program Manager | United States| Remote

What You’ll Be Doing

• Manage the full lifecycle of our partner’s journey from onboarding to activation and renewal and collaborating with the Business Development Manager on any upsell opportunities as identified.
• Drive partners' operational success and revenue goals through one-to-many communication and by leveraging automation and AI to extend your reach.
• Work cross functionally with other Grafana teams to ensure that the negotiated partnership contracts and both parties’ obligations are met.
• Create and define the processes to ensure operational success of agreements with royalty or revenue share components.
• Monitor the deployment health and customer satisfaction with Partner engagements and programs to assess progress, identify risks, and blockers.
• Work with the Corporate Development team to build dependable, automation-driven systems that accurately surface program progress and partner success metrics.
• Work with the Sales and Channel team to navigate OEM partner relationships and enable customers to build their desired user experience through our scaled external access program.
• Understand upcoming OEM and Plugin Partner initiatives and communicate them with partners and internal Grafana teams.
• Enhance documentation, create internal/external enablement materials, and use data to report on your workstreams.
• Create, implement, and run programs to scale our partner ecosystem.

What Makes You a Great Fit

• 5+ years of experience managing a portfolio of customers / partners, developing and driving strategies to maximize retention.
• Must be comfortable operating at scale and supporting partners through a 1:many engagement style.
• Experience building agentic systems focused on automating processes and scale.
• Experience helping partners and customers navigate marketplaces and associated transactions.
• You enjoy working cross functionally and building / optimizing operational processes.
• Analytical by nature with a knack for solving real-world business challenges and the capability of identifying areas of opportunity and creativity to provide relevant solutions.
• Detail oriented with exceptional organizational skills and ability to multitask to manage multiple processes, programs, procedures.
• High integrity, ownership, curiosity, and a continuous improvement mindset with the ability to thrive independently in a high-velocity, highly dynamic work environment with tight deadlines.

Compensation & Rewards

In the United States, the base compensation range for this role is $160,000 - $195,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success.