Senior Director, Solutions Engineering | Americas | Remote

What You'll Do

• Recruit, ramp, and mentor a team of presales SE leaders and ICs from diverse backgrounds, balancing hands-on fieldwork with team leadership.
• Know our products and demos well enough to step into customer conversations and move deals forward directly.
• Own the region's numbers (ARR, NRR, pipeline coverage, forecast accuracy) and run a consistent forecasting cadence with your team.
• Act as executive sponsor for key accounts, and support the team's evaluations, demos, deep dives, and POVs.
• Work with Sales leadership on customer programs and community/company events that drive adoption and expansion.
• Partner with Product and Engineering to represent customer needs and prioritize based on data, not just requests.
• Build programs and collateral that help key customers succeed in adopting our technology.
• Identify and enable channel partners at the local, geo, and global level.
• Hold quarterly career conversations, set clear 30/60/90 onboarding expectations, and manage performance across the team.
• Bring insights from the field back into internal process and product direction, and share what you learn beyond your own team.

What You Bring

• 3+ years in a Director-level role leading a team, plus 5–10 years in high tech in technical roles (Developer, Architect, Sales Engineer/Architect, Manager, etc.)
• A hands-on approach to the technology: you stay current on the product and get directly involved in demos, deep dives, and POVs
• Experience selling monitoring, data, or visualization products, with enough technical depth to be credible with engineering and executive buyers
• A track record of success in a fast-paced, high-growth, remote-first startup environment
• Experience mentoring, developing, and managing team performance over time
• Experience with a formal sales methodology (e.g., Command of the Message, value selling, MEDDPICC or similar qualification frameworks)
• A track record of owning a book of business and directing your team's work to exceed quarterly targets
• Open-source selling or cloud-first/PLG go-to-market experience is a plus

In the US, the OTE compensation range for this role is $337,000 - $425,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.