Manage a portfolio of enterprise customers for BuildOps, driving platform adoption, value realization, retention, and expansion through success planning, business reviews, risk management, and cross-functional coordination. Requires 3+ years in customer success or account management, REST API experience, strong communication and organizational skills, and a bachelor's degree.
Senior Customer Success Manager managing a portfolio of 15-30 mid-market accounts at Alloy.ai. Drive retention, expansion, and measurable business outcomes through analytics, value reviews, process improvement, and executive stakeholder engagement in the CPG/supply chain space.
Build internal tools, automations, and AI-assisted workflows on the Support Engineering team to scale developer support for Firecrawl. Requires 4+ years full-stack experience building internal tools or developer-facing systems; bonus for LLM production experience.
Lead client onboarding, training, adoption, and transformation for K1X's AI-powered K-1 data platform. Requires 3+ years in tax/tech enablement roles with strong project management and tax workflow expertise.
Lead and scale a 50+ person Customer Success and Professional Services team for a healthcare SaaS platform. Drive operational excellence using AI/automation, own the customer lifecycle from onboarding to retention, and partner cross-functionally to improve CSAT, efficiency, and scalability.
Technical Partner Success Manager at Verneek, an early-stage deep-tech AI startup. Oversee strategic business development, gather partner feedback, optimize operations, and liaise between executives, technologists, and end users. Requires 7+ years in business/operations/executive roles, MBA, technical bachelor's, and AI/tech knowledge.
Build Squint's technical support function as the first point of contact for complex customer issues. Debug AR/AI platform problems, create tooling/runbooks/processes for scale, and partner with Engineering/Product to route actionable feedback.
Own internal IT systems, SaaS tools, device fleets, vendor relationships, and foundational security (SSO, access management) for a Series B industrial AI/AR startup. Lead onboarding/offboarding, troubleshoot issues, and build processes as a department of one. Requires 4+ years IT ops experience.
Own post-sale technical success for enterprise partners at Bland AI, driving onboarding, go-live, adoption, ROI measurement, renewals, and expansion for voice AI platform deployments. Requires 5+ years in technical partner/customer success roles with strong API/integration fluency and self-directed execution.
IT Operations Specialist providing helpdesk support, device deployment, onboarding/offboarding, MDM management, and endpoint security for a fully distributed remote team. Requires 3+ years IT support experience, deep expertise across Linux/Mac/Windows, scripting/automation skills, and on-call availability.
Own post-sales relationships for major Public Sector financial accounts at Socure. Drive renewals, expansions, upsells, onboarding, and strategic account planning while acting as a trusted advisor and escalation point.
Senior Client Success Manager owns strategic employer client relationships for Virta Health's metabolic disease reversal programs. Drives retention, satisfaction, renewals, and expansion through data-driven business reviews, consultative advising, and cross-functional collaboration.
Lead the 40-person Customer Experience team at onX to deliver world-class support as a product differentiator. Develop CX strategy with AI/automation, embed customer insights into Product and Engineering roadmaps, and build scalable operations in a high-growth consumer tech company.
Technical Account Manager providing high-touch escalation support and incident management for Harvey's strategic enterprise customers. Requires strong technical troubleshooting, stakeholder management, and experience in enterprise technical support or account-facing roles.
Serve as trusted partner to Lumos's largest enterprise customers, driving onboarding, adoption, expansion, renewals, and retention for the Autonomous Identity Platform while influencing product roadmap with customer insights.
Client Care Advisor guiding families through senior care decisions via consultative sales, needs assessments, service onboarding, and ongoing relationship management/reassessments to drive conversions, satisfaction, and retention. Requires 1+ years consultative client-facing experience, strong outcomes ownership, and ~75% field travel in the SF area.
Customer Success Manager focused on agency partners for an AI search visibility platform. Manage relationships, drive adoption and value, deliver strategic recommendations and QBRs, and help agencies sell the product to their clients. Requires 2+ years CS/account management with agency experience.
Partner Success Engineer driving technical adoption, POCs, and expansion for Deepgram's infrastructure, silicon, hardware, cloud, and edge partners. Requires 7+ years in technical customer-facing roles blending deployment expertise, partner management, and AI-native workflows.
Serve as the strategic post-sales partner and primary point of contact for major financial services customers. Drive business outcomes, build executive relationships, lead success planning and executive reviews, and ensure measurable value realization from Chainguard's secure open source solutions.
Serve as the primary post-sales point of contact for Federal customers, driving onboarding, adoption, value realization, and renewals while collaborating with internal teams to resolve issues and advocate for customer needs. Requires 5+ years in public sector customer-facing roles with domain knowledge in security, containers, and DevSecOps.
Customer Success Manager responsible for post-sales customer onboarding, adoption, value realization, and retention for enterprise accounts. Requires 2+ years customer-facing experience, domain knowledge in security/DevSecOps/containers, and proactive ownership of customer outcomes.
Build and maintain AI-powered automations and integrations for ClickUp's post-sales support systems, primarily in Zendesk. Translate support workflows into scalable automations using low-code tools, LLMs, and CX platforms to reduce toil and improve efficiency. Requires 3+ years building production automations/integrations with Zendesk admin expertise.
Lead and scale Parafin's customer experience function for small businesses across partner platforms like DoorDash and Amazon. Own CX strategy, AI/automation, team building, KPIs, and cross-functional partnerships to deliver white-labeled support at scale. Requires 10+ years CX experience including 5+ years leading managers.
Lead and grow a team of Technical Support Specialists for the Americas region at Ashby. Build Support operations, improve processes, resolve escalations, and partner cross-functionally to deliver outstanding B2B SaaS customer experiences. Requires strong technical support leadership, analytical skills, and comfort with ambiguity.
Build and modernize Chime's contact center infrastructure powering voice, chat, IVR, AI self-service, summarization, and routing systems for member support. Requires 3+ years production software experience with Ruby on Rails (or similar), databases, caching, and high-scale web architectures.
Provide day-to-day technical support and incident management for ZoomInfo customers, focusing on platform integrations with CRMs and other tools. Triage escalations, document best practices, gather customer feedback, and identify renewal risks while delivering exceptional service.
Customer Success Engineer providing post-sales technical leadership, adoption guidance, and issue resolution for Forward's network digital twin platform to Federal customers. Requires TS/SCI clearance, 5+ years customer-facing networking experience, and strong fundamentals in networking/security.
Benefits Care Advocate handling complex customer inquiries via phone, email, and chat for Gusto's small business payroll and benefits platform. Requires 2+ years customer service experience including 1+ year in benefits, strong communication, problem-solving, and comfort with multiple tech tools in a fast-paced call center environment.
Mid-level IT Support Specialist providing advanced technical support, infrastructure administration, process improvements, and guidance to junior team members in a remote environment. Requires 3-5 years of IT support experience, strong troubleshooting and customer service skills, and proficiency with macOS/Windows, Okta, and Google Workspace.
Customer Success Manager responsible for driving retention, expansion, and value realization for Okta's commercial customers by building C-level relationships, executing success plans, and acting as a trusted advisor on identity and security solutions.
Technical Escalations Engineer specializing in Datadog Logs. Investigate complex customer escalations, lead technical calls, mentor support teams, partner with Engineering/Product on improvements, and build diagnostic tools for log ingestion, parsing, pipelines, and retention issues.
Escalation Manager driving resolution of high-impact technical incidents and customer escalations at MongoDB. Requires 3+ years escalation experience, strong communication, root cause analysis, cloud/database familiarity, and ability to lead cross-functional improvements without authority.
Provide hands-on IT support and operations for employees in Harvey's San Francisco office, including onboarding, SaaS administration (Google Workspace, Okta), troubleshooting, asset management, and automation initiatives in a fast-growing AI company.
Provide technical support for Nooks' AI-powered sales platform, troubleshooting complex issues via Slack, chat, and email while collaborating with engineering to improve the product and build knowledge resources. Requires 3+ years of B2B SaaS support experience in a fast-paced startup environment.
Lead customer growth function at Absorb LMS, overseeing education, marketing, adoption, and advocacy programs via Absorb Academy to drive product adoption, retention, and revenue expansion. Requires 10+ years B2B SaaS experience including 5+ years leading post-sale functions, strong product-led growth expertise, and data-driven approach.
Senior Enterprise IT Engineer responsible for designing, automating, and improving identity/access management, device management, SaaS operations, and AI-enabled IT workflows. Requires 5+ years enterprise IT experience, scripting proficiency, and hands-on expertise with IdPs and MDM tools.
Own post-sales lifecycle and technical triage for strategic accounts running Salient's AI agents in regulated financial workflows. Review logs/prompts/evals to diagnose issues, deploy prompt changes, partner with engineers, and drive adoption, retention, and expansion while maintaining compliance standards.
Build and scale IT infrastructure, automation, Mac fleet management, identity/security, and SaaS administration for a rapidly growing AI company. Requires 4+ years IT engineering experience, strong scripting/automation skills, Okta, Terraform, and modern collaboration tools.
Customer Success Manager responsible for assisting commercial contractors with BuildOps software implementation, support, troubleshooting, and training via phone, email, Zoom, and occasional on-site visits. Requires strong communication, problem-solving, and product expertise; bachelor's degree and EST hours required.
Technical Quality Specialist on Figma's Product Support team responsible for troubleshooting complex bugs, owning end-to-end issue resolution with Engineering and Product, and advocating for quality and customer experience improvements in their SaaS design platform.
Own day-to-day operations of Zapier's incident management program, maintaining tooling like incident.io and PagerDuty, building AI-powered automation workflows for response and reporting, sustaining the Incident Commander community, and driving continuous improvements across engineering, support, and other teams.
Partner Success Manager supporting multifamily real estate clients in NYC. Responsibilities include client training, onboarding, account management, presentations, driving revenue through product adoption, meeting quotas, and collecting feedback. Requires 3+ years in training or account management, strong presentation and networking skills, and familiarity with NYC multifamily.
Customer Success Manager responsible for post-sale engagement, retention, expansion, and driving value for large enterprise customers using Stripe's payments and billing products. Requires 6+ years client-facing experience, payments/fintech background, and strong executive relationship skills.
IT Applications Support Analyst responsible for day-to-day support, configuration, incident management, and AI/automation improvements for Gusto's Billing, Order-to-Cash, and Cash Reconciliation systems (Zuora, NetSuite). Requires 8+ years finance apps support experience, SQL, and strong O2C knowledge.
Customer Success Manager owning clinician onboarding, training, engagement, and operational workflows for an AI home health platform. Requires 3-8 years customer-facing/ops experience, fast learning of clinical processes, strong communication, detail orientation, and data comfort in a fast-paced startup.
Serve as the primary on-site liaison between Traba's workforce, client leadership, and internal teams in a warehouse/manufacturing setting. Manage worker onboarding, scheduling, performance, issue resolution, and relationship building while driving account growth.
Serve as the front-line support for members, guiding them via phone, chat, and email to understand and maximize their healthcare benefits while steering them toward high-quality, low-cost care. Requires 2+ years customer service experience, strong communication, empathy, and attention to detail in a fast-paced remote environment.
IT Systems Administrator responsible for automating workflows, administering and integrating SaaS applications (Okta, Google Workspace), managing identity/access (SAML, SCIM, OIDC), and supporting security/compliance in a remote, Mac/Windows environment. Requires 4+ years systems admin experience and strong IAM knowledge.
Customer Success Manager (Technical Account Manager) supporting high-volume early-stage YC customers at Rippling. Own relationships, drive adoption of HR/payroll/IT platform, guide through key milestones, and partner cross-functionally to ensure success and expansion.
Senior Member Support Specialist guiding self-employed members through onboarding, payroll, tax, and accounting questions on Collective's platform via daily video calls. Requires 4+ years customer support and 2+ years accounting/tax experience, plus familiarity with tools like Xero, QuickBooks, and Gusto.
Manage a portfolio of enterprise customers for BuildOps, driving platform adoption, value realization, retention, and expansion through success planning, business reviews, risk management, and cross-functional coordination. Requires 3+ years in customer success or account management, REST API experience, strong communication and organizational skills, and a bachelor's degree.
Senior Customer Success Manager managing a portfolio of 15-30 mid-market accounts at Alloy.ai. Drive retention, expansion, and measurable business outcomes through analytics, value reviews, process improvement, and executive stakeholder engagement in the CPG/supply chain space.
Build internal tools, automations, and AI-assisted workflows on the Support Engineering team to scale developer support for Firecrawl. Requires 4+ years full-stack experience building internal tools or developer-facing systems; bonus for LLM production experience.
Lead client onboarding, training, adoption, and transformation for K1X's AI-powered K-1 data platform. Requires 3+ years in tax/tech enablement roles with strong project management and tax workflow expertise.
Lead and scale a 50+ person Customer Success and Professional Services team for a healthcare SaaS platform. Drive operational excellence using AI/automation, own the customer lifecycle from onboarding to retention, and partner cross-functionally to improve CSAT, efficiency, and scalability.
Technical Partner Success Manager at Verneek, an early-stage deep-tech AI startup. Oversee strategic business development, gather partner feedback, optimize operations, and liaise between executives, technologists, and end users. Requires 7+ years in business/operations/executive roles, MBA, technical bachelor's, and AI/tech knowledge.
Build Squint's technical support function as the first point of contact for complex customer issues. Debug AR/AI platform problems, create tooling/runbooks/processes for scale, and partner with Engineering/Product to route actionable feedback.
Own internal IT systems, SaaS tools, device fleets, vendor relationships, and foundational security (SSO, access management) for a Series B industrial AI/AR startup. Lead onboarding/offboarding, troubleshoot issues, and build processes as a department of one. Requires 4+ years IT ops experience.
Own post-sale technical success for enterprise partners at Bland AI, driving onboarding, go-live, adoption, ROI measurement, renewals, and expansion for voice AI platform deployments. Requires 5+ years in technical partner/customer success roles with strong API/integration fluency and self-directed execution.
IT Operations Specialist providing helpdesk support, device deployment, onboarding/offboarding, MDM management, and endpoint security for a fully distributed remote team. Requires 3+ years IT support experience, deep expertise across Linux/Mac/Windows, scripting/automation skills, and on-call availability.
Own post-sales relationships for major Public Sector financial accounts at Socure. Drive renewals, expansions, upsells, onboarding, and strategic account planning while acting as a trusted advisor and escalation point.
Senior Client Success Manager owns strategic employer client relationships for Virta Health's metabolic disease reversal programs. Drives retention, satisfaction, renewals, and expansion through data-driven business reviews, consultative advising, and cross-functional collaboration.
Lead the 40-person Customer Experience team at onX to deliver world-class support as a product differentiator. Develop CX strategy with AI/automation, embed customer insights into Product and Engineering roadmaps, and build scalable operations in a high-growth consumer tech company.
Technical Account Manager providing high-touch escalation support and incident management for Harvey's strategic enterprise customers. Requires strong technical troubleshooting, stakeholder management, and experience in enterprise technical support or account-facing roles.
Serve as trusted partner to Lumos's largest enterprise customers, driving onboarding, adoption, expansion, renewals, and retention for the Autonomous Identity Platform while influencing product roadmap with customer insights.
Client Care Advisor guiding families through senior care decisions via consultative sales, needs assessments, service onboarding, and ongoing relationship management/reassessments to drive conversions, satisfaction, and retention. Requires 1+ years consultative client-facing experience, strong outcomes ownership, and ~75% field travel in the SF area.
Customer Success Manager focused on agency partners for an AI search visibility platform. Manage relationships, drive adoption and value, deliver strategic recommendations and QBRs, and help agencies sell the product to their clients. Requires 2+ years CS/account management with agency experience.
Partner Success Engineer driving technical adoption, POCs, and expansion for Deepgram's infrastructure, silicon, hardware, cloud, and edge partners. Requires 7+ years in technical customer-facing roles blending deployment expertise, partner management, and AI-native workflows.
Serve as the strategic post-sales partner and primary point of contact for major financial services customers. Drive business outcomes, build executive relationships, lead success planning and executive reviews, and ensure measurable value realization from Chainguard's secure open source solutions.
Serve as the primary post-sales point of contact for Federal customers, driving onboarding, adoption, value realization, and renewals while collaborating with internal teams to resolve issues and advocate for customer needs. Requires 5+ years in public sector customer-facing roles with domain knowledge in security, containers, and DevSecOps.
Customer Success Manager responsible for post-sales customer onboarding, adoption, value realization, and retention for enterprise accounts. Requires 2+ years customer-facing experience, domain knowledge in security/DevSecOps/containers, and proactive ownership of customer outcomes.
Build and maintain AI-powered automations and integrations for ClickUp's post-sales support systems, primarily in Zendesk. Translate support workflows into scalable automations using low-code tools, LLMs, and CX platforms to reduce toil and improve efficiency. Requires 3+ years building production automations/integrations with Zendesk admin expertise.
Lead and scale Parafin's customer experience function for small businesses across partner platforms like DoorDash and Amazon. Own CX strategy, AI/automation, team building, KPIs, and cross-functional partnerships to deliver white-labeled support at scale. Requires 10+ years CX experience including 5+ years leading managers.
Lead and grow a team of Technical Support Specialists for the Americas region at Ashby. Build Support operations, improve processes, resolve escalations, and partner cross-functionally to deliver outstanding B2B SaaS customer experiences. Requires strong technical support leadership, analytical skills, and comfort with ambiguity.
Build and modernize Chime's contact center infrastructure powering voice, chat, IVR, AI self-service, summarization, and routing systems for member support. Requires 3+ years production software experience with Ruby on Rails (or similar), databases, caching, and high-scale web architectures.
Provide day-to-day technical support and incident management for ZoomInfo customers, focusing on platform integrations with CRMs and other tools. Triage escalations, document best practices, gather customer feedback, and identify renewal risks while delivering exceptional service.
Customer Success Engineer providing post-sales technical leadership, adoption guidance, and issue resolution for Forward's network digital twin platform to Federal customers. Requires TS/SCI clearance, 5+ years customer-facing networking experience, and strong fundamentals in networking/security.
Benefits Care Advocate handling complex customer inquiries via phone, email, and chat for Gusto's small business payroll and benefits platform. Requires 2+ years customer service experience including 1+ year in benefits, strong communication, problem-solving, and comfort with multiple tech tools in a fast-paced call center environment.
Mid-level IT Support Specialist providing advanced technical support, infrastructure administration, process improvements, and guidance to junior team members in a remote environment. Requires 3-5 years of IT support experience, strong troubleshooting and customer service skills, and proficiency with macOS/Windows, Okta, and Google Workspace.
Customer Success Manager responsible for driving retention, expansion, and value realization for Okta's commercial customers by building C-level relationships, executing success plans, and acting as a trusted advisor on identity and security solutions.
Technical Escalations Engineer specializing in Datadog Logs. Investigate complex customer escalations, lead technical calls, mentor support teams, partner with Engineering/Product on improvements, and build diagnostic tools for log ingestion, parsing, pipelines, and retention issues.
Escalation Manager driving resolution of high-impact technical incidents and customer escalations at MongoDB. Requires 3+ years escalation experience, strong communication, root cause analysis, cloud/database familiarity, and ability to lead cross-functional improvements without authority.
Provide hands-on IT support and operations for employees in Harvey's San Francisco office, including onboarding, SaaS administration (Google Workspace, Okta), troubleshooting, asset management, and automation initiatives in a fast-growing AI company.
Provide technical support for Nooks' AI-powered sales platform, troubleshooting complex issues via Slack, chat, and email while collaborating with engineering to improve the product and build knowledge resources. Requires 3+ years of B2B SaaS support experience in a fast-paced startup environment.
Lead customer growth function at Absorb LMS, overseeing education, marketing, adoption, and advocacy programs via Absorb Academy to drive product adoption, retention, and revenue expansion. Requires 10+ years B2B SaaS experience including 5+ years leading post-sale functions, strong product-led growth expertise, and data-driven approach.
Senior Enterprise IT Engineer responsible for designing, automating, and improving identity/access management, device management, SaaS operations, and AI-enabled IT workflows. Requires 5+ years enterprise IT experience, scripting proficiency, and hands-on expertise with IdPs and MDM tools.
Own post-sales lifecycle and technical triage for strategic accounts running Salient's AI agents in regulated financial workflows. Review logs/prompts/evals to diagnose issues, deploy prompt changes, partner with engineers, and drive adoption, retention, and expansion while maintaining compliance standards.
Build and scale IT infrastructure, automation, Mac fleet management, identity/security, and SaaS administration for a rapidly growing AI company. Requires 4+ years IT engineering experience, strong scripting/automation skills, Okta, Terraform, and modern collaboration tools.
Customer Success Manager responsible for assisting commercial contractors with BuildOps software implementation, support, troubleshooting, and training via phone, email, Zoom, and occasional on-site visits. Requires strong communication, problem-solving, and product expertise; bachelor's degree and EST hours required.
Technical Quality Specialist on Figma's Product Support team responsible for troubleshooting complex bugs, owning end-to-end issue resolution with Engineering and Product, and advocating for quality and customer experience improvements in their SaaS design platform.
Own day-to-day operations of Zapier's incident management program, maintaining tooling like incident.io and PagerDuty, building AI-powered automation workflows for response and reporting, sustaining the Incident Commander community, and driving continuous improvements across engineering, support, and other teams.
Partner Success Manager supporting multifamily real estate clients in NYC. Responsibilities include client training, onboarding, account management, presentations, driving revenue through product adoption, meeting quotas, and collecting feedback. Requires 3+ years in training or account management, strong presentation and networking skills, and familiarity with NYC multifamily.
Customer Success Manager responsible for post-sale engagement, retention, expansion, and driving value for large enterprise customers using Stripe's payments and billing products. Requires 6+ years client-facing experience, payments/fintech background, and strong executive relationship skills.
IT Applications Support Analyst responsible for day-to-day support, configuration, incident management, and AI/automation improvements for Gusto's Billing, Order-to-Cash, and Cash Reconciliation systems (Zuora, NetSuite). Requires 8+ years finance apps support experience, SQL, and strong O2C knowledge.
Customer Success Manager owning clinician onboarding, training, engagement, and operational workflows for an AI home health platform. Requires 3-8 years customer-facing/ops experience, fast learning of clinical processes, strong communication, detail orientation, and data comfort in a fast-paced startup.
Serve as the primary on-site liaison between Traba's workforce, client leadership, and internal teams in a warehouse/manufacturing setting. Manage worker onboarding, scheduling, performance, issue resolution, and relationship building while driving account growth.
Serve as the front-line support for members, guiding them via phone, chat, and email to understand and maximize their healthcare benefits while steering them toward high-quality, low-cost care. Requires 2+ years customer service experience, strong communication, empathy, and attention to detail in a fast-paced remote environment.
IT Systems Administrator responsible for automating workflows, administering and integrating SaaS applications (Okta, Google Workspace), managing identity/access (SAML, SCIM, OIDC), and supporting security/compliance in a remote, Mac/Windows environment. Requires 4+ years systems admin experience and strong IAM knowledge.
Customer Success Manager (Technical Account Manager) supporting high-volume early-stage YC customers at Rippling. Own relationships, drive adoption of HR/payroll/IT platform, guide through key milestones, and partner cross-functionally to ensure success and expansion.
Senior Member Support Specialist guiding self-employed members through onboarding, payroll, tax, and accounting questions on Collective's platform via daily video calls. Requires 4+ years customer support and 2+ years accounting/tax experience, plus familiarity with tools like Xero, QuickBooks, and Gusto.