Leads a technical support engineering team, owns escalations and performance management, and builds scalable automation for customer support. Requires 5+ years managing cloud infrastructure, Kubernetes expertise, and at least 1 year leading external SaaS support teams.

Processes standard customer data migrations, reviews and cleans datasets, and provides first-touch customer communication. The role suits an entry-level candidate with spreadsheet familiarity, strong attention to detail, and clear communication skills.

Provides in-office and remote IT support, troubleshooting hardware, software, network, and AV issues while managing access, endpoints, onboarding, and IT operations. Requires at least five years of IT support experience, macOS and networking knowledge, security awareness, and practical AI fluency.

Leads Training, Content, and Quality teams while building scalable onboarding, knowledge-management, and support-enablement systems. Requires 8+ years in support or operations, multi-team management experience, and expertise with LMS, CMS, quality tools, and AI-enabled improvement.

Supports daily Salesforce platform operations by resolving tickets, troubleshooting user issues, maintaining data, assisting with QA, and monitoring platform health. The entry-level role requires basic Salesforce configuration and data-management experience, API testing and database knowledge, and a bachelor’s degree in a technical discipline.

Leads and develops a SaaS product support team, overseeing escalations, complex investigations, support metrics, hiring, and process improvement. Requires 5+ years in technical support, application support, FP&A, or financial modeling, plus strong leadership and project management skills.

Reviews customer and account eligibility, validates broker and carrier authority, manages compliance records, and resolves customer disputes. Requires 2–3 years of customer-facing office or phone-queue experience, strong communication and accuracy, and a bachelor's degree.

Staff-level customer success professional managing technically sophisticated commercial accounts, driving adoption and growth, and partnering with Sales and Product. Requires customer-facing experience in SaaS, open-source, or infrastructure software plus strong cloud-native, API, and DevOps knowledge.

Leads a frontline Support organization by managing people, service operations, KPIs, quality assurance, hiring, and scalable processes. Requires at least 2 years of client-facing team management experience in a high-growth SaaS environment and regular presence in the Denver office.

Provides advanced technical, operational, and field support for Skydio UAS hardware, docks, cloud systems, and networking. The role requires at least three years of UAS flight experience, strong troubleshooting skills, and regional travel of up to 30–50%.

Leads strategic enterprise customer engagements focused on cloud security adoption, transformation, and expanding the value of Wiz. Requires 6+ years in customer-facing strategic work and strong stakeholder, project management, and security SaaS expertise.

Guides new customers through implementation and payroll setup, resolves onboarding blockers, and coordinates successful handoffs. Requires 1–3 years in a customer-facing, operations, or support role, strong communication, organization, and attention to detail.

Lead the Support Engineering function at a high-growth SaaS company, partnering with Engineering and Product to reduce escalations, improve supportability, and drive systemic technical improvements. Manage Support Engineering Managers and teams while shaping cross-functional strategy and tooling.

Provides advanced, customer-facing technical support for DAT’s SaaS products, including API integration assistance, customer training, issue resolution, and escalation mentoring. Requires 3–4 years of technical product support experience and strong communication and problem-solving skills.

Manage a book of business as a Customer Success Manager, driving retention and growth through stakeholder relationships, strategic reviews, and proactive support for SaaS/HR Tech clients.

Provides frontline support for complex and sensitive safety cases, including threats, violence, exploitation, and self-harm. The role requires at least four years of relevant customer service, emergency, mediation, or Trust and Safety experience, strong judgment, communication skills, and schedule flexibility.

Leads GitLab’s EMEA Customer Success Management & Architecture and Customer Success Engineering organizations, unifying relationship and technical post-sales motions to improve adoption, outcomes, retention, and expansion. Requires significant enterprise SaaS leadership experience across customer-facing and technical teams.

Own value realization, adoption, and AI maturity for high-value B2B SaaS customers. The role requires customer success or consulting experience, executive relationship management, strategic planning, ROI communication, and hands-on familiarity with AI-native tooling.

Own long-term relationships with enterprise legal and marketing customers, driving adoption, retention, expansion, and measurable value from implementation through renewal. Requires 3–5 years in enterprise SaaS customer success or account management, technical fluency, and executive communication skills.

Provides frontline technical support for the Databricks Data Intelligence platform, resolving complex customer issues, leading incident response, and improving platform reliability. Requires 7+ years of relevant experience, cloud and distributed-data expertise, and a bachelor’s degree.

An IT support intern will assist with employee hardware, software, account, access, and troubleshooting operations while learning deployment, endpoint management, and security procedures. The role requires a relevant degree program, English and French communication skills, and a six-month academic internship.

Leads a multidisciplinary IT Operations organization spanning support, logistics, and AV/executive services for a large technology company. The role requires management experience across 20+ employees, substantial IT budget ownership, organizational-change leadership, and familiarity with enterprise tooling and AI-enabled support.

Supports enterprise brokerage clients by resolving trading and platform issues, monitoring activity and corporate actions, and coordinating with trading, IT, and compliance teams. Requires a bachelor's degree, 2–3 years of brokerage or trading experience, and relevant securities licensing.

Supports strategic customers by troubleshooting complex API, cloud, code, and networking issues while coordinating with developers and internal product teams. Requires 6+ years of relevant experience, broad programming knowledge, and strong customer communication skills.

Manages Premier and Premier+ Support customers, renewals, escalations, SLAs, and service delivery across Japan and APAC. Requires extensive technical support leadership experience, strong communication and analytical skills, and fluent Japanese and business-level English.

Provides advanced technical support for escalated customer issues involving software, networks, and configurations. Requires 2+ years of customer or technical support experience, strong troubleshooting and communication skills, and behavioral-health practice experience.

Provides end-to-end support for SaaS customers through email, chat, and video, troubleshooting issues and documenting resolutions. Requires a bachelor's degree, 1–4 years of SaaS support experience, strong communication skills, and availability for night shifts.

Own end-to-end support for a portfolio of healthcare providers, resolving cases, improving provider experiences, and coordinating with internal teams. Requires 3+ years of customer support or success experience, strong communication, Salesforce and spreadsheet proficiency, and willingness to work US shifts.

Supports customers administering US employee benefits through a SaaS platform, resolving issues and providing guidance on compliance, product usage, and benefits administration. Requires a bachelor's degree, 1–4 years of relevant support experience, strong communication skills, and night-shift availability.

Provides specialized customer support for Rippling’s employee benefits products, resolving SaaS issues and guiding customers on benefits administration and compliance. Requires a bachelor’s degree, 1–4 years of US benefits support experience, strong communication skills, and night-shift availability.

Leads APAC customer success teams and enterprise customer relationships for an industrial intelligence SaaS platform. The role requires extensive enterprise software and people-management experience, familiarity with process manufacturing, and the ability to drive retention, expansion, and customer value.

Leads enterprise IT automation, integrations, identity management, and business-systems deployment in a regulated healthcare environment. Requires 10+ years in IT engineering, applications development, or DevOps, with strong cloud, programming, Infrastructure as Code, API, and compliance expertise.

Provides enterprise end-user support, junior systems administration, endpoint management, identity administration, and IT asset lifecycle services. Requires 1–3 years of IT support experience and familiarity with Windows, macOS, identity platforms, networking, and endpoint management tools.

Owns IT operations, incident response, identity, endpoint, and infrastructure reliability for technical teams. The role requires 5–7 years of IT operations or technical support experience, strong root-cause analysis, and expertise with Apple, MDM, Google Workspace, and Okta environments.

Own onboarding, adoption, retention, renewals, and expansion for strategic SaaS customers while building scalable Customer Success processes. The role requires at least five years of customer-facing experience, SaaS or account management expertise, strong executive communication, and technical fluency.

Senior Customer Success Manager responsible for enterprise customer retention, value realization, renewals, and expansion. The role requires at least five years of customer success, account management, or consulting experience, strong executive relationship skills, and technical problem-solving ability.

Leads customer experience operations for fintech products, managing onshore and offshore teams, vendor performance, workforce planning, metrics, escalations, and automation. Requires 8+ years in support or service operations, people-management experience, and proficiency with CRM and support platforms.

Provides Tier 2 and Tier 3 technical support by diagnosing complex data and software issues, resolving root causes, and improving customer-facing documentation and AI-assisted support. The role requires 2+ years in technical support, solutions, or data work and strong structured-data skills.

Own the strategy, planning, systems, workflows, and operating rhythms that enable Pigment’s Customer Success organization to scale. The role requires 5+ years of relevant operations experience, strong analytical and stakeholder-management skills, and expertise in CS platforms and lifecycle management.

Executes advisor and client transitions by managing account openings, transfers, asset movements, custodial coordination, documentation, and client communication. The role requires strong organization, attention to detail, financial product knowledge, and wealth management operations experience.

Owns the customer relationship for a major government account, driving adoption, retention, expansion, and executive engagement while leading Partner Engagement Managers. Requires staff-planning experience, strong technical aptitude, government stakeholder management, and a current Top Secret clearance with SCI eligibility.

Resolves complex borrower inquiries across email, chat, and phone while researching issues, documenting cases, and applying servicing policies. The role requires customer-support experience, strong written and verbal communication, careful investigation, and accurate use of support systems and approved AI tools.

Leads a behavioral health network engagement team responsible for provider adoption and referral growth across state programs. Requires 5+ years of team leadership, behavioral health and Medicaid expertise, cross-functional execution, strong judgment, and comfort using AI-enabled operating tools.

Own complex technical user issues and lead improvements across product support operations, partnering with Engineering, Product, and Operations. The role requires 5+ years of technical customer-facing support experience, SQL and API expertise, and strong project and stakeholder management skills.

The Customer Success Executive will manage strategic enterprise relationships, drive adoption, retention, renewals, and expansion, and align Okta’s solutions with customer business outcomes. The role requires 10+ years of customer success, account management, or consulting experience with complex enterprises and strong executive communication skills.

Provides senior internal IT support for identity, devices, SaaS, and workplace applications while improving automation, AI-assisted workflows, knowledge, and self-service. Requires 5+ years of IT support or related experience and strong troubleshooting and collaboration skills.

Leads a strategic Customer Solutions Engineering team responsible for technical health, adoption, renewals, and expansions across complex enterprise accounts. Requires 5+ years in customer-facing technical or customer success roles, team-management experience, and fluency in web technologies, AI workflows, and executive engagement.

Provides frontline technical support for members using healthcare hardware and software, resolving issues across phone, email, and chat. Requires at least one year of troubleshooting or support experience, strong communication, root-cause analysis, and remote-work skills.

Own end-to-end Corporate IT for a fast-growing Causal AI startup: manage employee lifecycle, identity/device stack, internal support, and automation initiatives.

Leads and scales Addepar’s APAC services organization, overseeing implementations, partner solutions, technical support, and escalation management. Requires 10+ years in professional services, regional distributed-team leadership, and experience across services sales and delivery in SaaS or fintech.