Strategic Customer Success Manager, Public Sector

Responsibilities

• Partner with Public Sector Sales Pod to develop, scale, and grow post-sales customer success function.
• Act as a trusted advisor to customers and establish relationships throughout the customer’s organization.
• Identify expansion and upsell opportunities, new use cases, and play a key role in renewing enterprise customer contracts.
• Manage time-to-revenue timelines following contract signing, including product delivery, integration between customer infrastructure and company SaaS service, and sign-offs.
• Coordinate technical resources needed for upsell opportunities and support issues; own status reporting to support revenue projections.
• Act as an escalation point for renewals strategy, critical account issues, and ongoing account planning.
• Analyze customer data to identify and propose new ideas and processes to prevent issues and increase product usage.
• Quickly absorb new information via Socure University training program and external sources to become an expert on our solutions.

Requirements

• BA/BS required.
• Minimum 4-6 years experience in Customer Success, Account Management, or a Solutions role.
• Experience managing complex enterprise accounts and leading the relationship at all levels of the institution from executive to business owners.
• Proven track record of quota achievement and demonstrated career stability.
• Excellent communication and presentation skills.
• Attention to detail, strong organizational skills, and a bias for action.
• Self-starter approach to work and the ability to adapt and thrive in rapidly changing circumstances.
• Salesforce knowledge.
• SaaS background.
• Analytical capabilities and the ability to tell a story with data.

Nice-to-Haves

• Ideal candidates will live within 45 minutes of Washington, DC or New York City, New York.