Customer Success Engineer TS/SCI

Responsibilities

• Provide world-class post-sales technical leadership to Federal clients as the subject matter expert.
• Advise and guide customers to ensure successful ongoing usage and adoption of Forward's technologies.
• Own post-sales technical issues, collaborating with cross-functional teams to document resolutions and troubleshooting procedures.
• Guide customers through various stages of platform adoption.
• Collaborate directly with internal Product Management, Engineering, Sales, and Marketing teams.
• Travel to customer locations (<10%).

Requirements

• B.S. in Computer Science or equivalent.
• TS/SCI with CI Clearance required.
• 5+ years of customer-facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider, or governmental agencies.
• Strong understanding of Networking and Security fundamentals.
• Experience working with multiple network vendors (e.g., A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks).
• Strong verbal and written communication skills, with focus on needs analysis, positioning, business justification, and closing techniques; superior presentation skills.
• Excellent analytical and problem-solving skills with ability to provide quick resolutions.
• Demonstrable success in thinking strategically, executing tactically, while maintaining high customer satisfaction and retention in a fast-paced environment.

Nice-to-Haves

• One or more of the following certifications: CCIE, JNCIE, or VCDX.
• Experience working for a startup company.
• Working knowledge of API-driven workflows and scripting languages (Python, bash, jq, GraphQL, etc.).

Compensation

• Base salary + bonus expected between $220,000/yr to $245,000/yr (may also include stock).