Latest Support Engineering jobs at MongoDB

Provides advanced technical support and architecture guidance to customers operating complex database and infrastructure environments. The role requires 5+ years of systems or operations experience, strong troubleshooting skills, and familiarity with cloud, Kubernetes, networking, storage, and scripting.

Leads and scales a regional MongoDB Technical Services support team, combining people management, complex customer escalations, database troubleshooting, and AI-native operational improvements. Requires at least five years of technical support leadership experience and strong customer, engineering, and sales collaboration.

Provides technical support and expert problem solving for enterprise MongoDB customers across databases, cloud infrastructure, architecture, performance, recovery, and security. The role requires strong troubleshooting, communication, customer-service, and systems or database experience.

Provides advanced technical support for enterprise MongoDB customers, troubleshooting database, application, infrastructure, networking, and storage issues. The role requires systems engineering expertise, coding or scripting ability, and US citizenship for FedRAMP access.

Provides advanced technical support to major customers by troubleshooting MongoDB deployments across applications, databases, infrastructure, and storage. The role requires 6+ years of systems engineering experience, strong networking and diagnostic skills, and customer-focused communication.

Provides advanced technical support for enterprise MongoDB customers, troubleshooting database, infrastructure, networking, storage, and cloud issues. The role also develops diagnostic tools, advocates for customer needs, and mentors team members.

Provides technical support to major customers by troubleshooting MongoDB architecture, performance, recovery, security, and infrastructure issues. The role requires 4+ years of relevant experience, database and distributed-systems expertise, strong diagnostics, and customer communication skills.

Provides advanced technical support to customers and ISV partners, troubleshooting production database, application, networking, and storage issues. The role requires systems engineering experience, database expertise, coding or scripting ability, and strong customer communication skills.

Provides advanced technical support to major customers running mission-critical MongoDB deployments, resolving architecture, performance, recovery, security, and storage issues. The role requires at least five years of systems or database engineering experience, strong troubleshooting skills, and coding or scripting ability.

Provides technical support to large customers by troubleshooting MongoDB architecture, performance, security, recovery, and infrastructure challenges. The role requires broad systems, networking, database, cloud, and authentication expertise, with opportunities to develop support tooling and handle escalations.

Provides advanced technical support for enterprise MongoDB deployments, diagnosing database, cloud, infrastructure, networking, performance, and recovery issues. The role requires 5–6 years of engineering experience, including technical support or systems administration, plus strong customer communication skills.

Provides technical support and advisory expertise to large customers running MongoDB, addressing architecture, performance, recovery, security, and operational challenges. The role requires strong troubleshooting, communication, collaboration, and experience with databases, systems, networks, or cloud infrastructure.

Provides frontline technical support for MongoDB Atlas customers, investigating connectivity, availability, UI, and platform issues while escalating complex problems to engineering. The role requires strong communication, networking and operating-system knowledge, and customer service experience.

Provides technical support for MongoDB cloud products, advising customers, diagnosing issues across cloud environments, and advocating for user needs. The role requires Linux and networking fundamentals, cloud-provider knowledge, troubleshooting ability, and strong communication skills.

Provides advanced technical support for customers running MongoDB workloads, troubleshooting database, application, operating system, and infrastructure issues. The role requires 5–6 years of relevant experience, strong Linux and networking expertise, scripting ability, and excellent customer communication skills.

Provide technical support to large enterprise customers on complex MongoDB production issues, troubleshooting performance, scalability, and stability across databases, infrastructure, and applications. Requires strong Linux, networking, cloud, and diagnostic skills with excellent customer communication.

Lead a team of technical services engineers supporting MongoDB partners with complex escalations and case resolution. Requires 5+ years in technical support/services and 2+ years of technical leadership, with strong operational and cross-functional collaboration skills.

Technical Services Engineers advise customers and solve complex MongoDB problems across database, drivers, Atlas, and Cloud Manager. Requires strong experience in systems, distributed systems, databases or performance, plus excellent troubleshooting and communication skills.

Technical Services Engineer helping customers solve complex MongoDB issues involving architecture, performance, security, and scalability. Requires strong systems, storage, networking, and database experience plus scripting ability; weekend EST shift after ramp-up.

Technical Services Engineer providing customer support for MongoDB infrastructure, Kubernetes deployments, and disaster recovery. Requires 5+ years cloud/on-prem infrastructure experience and 1+ years direct customer support.