Technical Services Engineer supporting large enterprise Named Accounts with complex MongoDB issues. Provide expert guidance on architecture, performance, security, and best practices while advocating for customers with product teams. Requires 7+ years database operations experience at scale.
Escalation Manager driving resolution of high-impact technical incidents and customer escalations at MongoDB. Requires 3+ years escalation experience, strong communication, root cause analysis, cloud/database familiarity, and ability to lead cross-functional improvements without authority.
Technical Services Engineer helping customers solve complex MongoDB issues involving architecture, performance, security, and scalability. Requires strong systems, storage, networking, and database experience plus scripting ability; weekend EST shift after ramp-up.
Technical Services Engineer providing customer support for MongoDB infrastructure, Kubernetes deployments, and disaster recovery. Requires 5+ years cloud/on-prem infrastructure experience and 1+ years direct customer support.
Technical Services Engineer providing expert troubleshooting and customer support for MongoDB products including Atlas and Cloud Manager. Requires deep systems, networking, storage, and database experience with coding ability. Hybrid or remote role on the West Coast with shift coverage.
Senior Technical Services Engineer provides weekend support for MongoDB cloud customers, troubleshooting Atlas deployments, advising on best practices, and collaborating with engineering teams. Requires 5+ years experience in cloud providers, Linux, databases, and strong diagnostics.
Technical Services Engineer supporting large enterprise Named Accounts with complex MongoDB issues. Provide expert guidance on architecture, performance, security, and best practices while advocating for customers with product teams. Requires 7+ years database operations experience at scale.
Escalation Manager driving resolution of high-impact technical incidents and customer escalations at MongoDB. Requires 3+ years escalation experience, strong communication, root cause analysis, cloud/database familiarity, and ability to lead cross-functional improvements without authority.
Technical Services Engineer helping customers solve complex MongoDB issues involving architecture, performance, security, and scalability. Requires strong systems, storage, networking, and database experience plus scripting ability; weekend EST shift after ramp-up.
Technical Services Engineer providing customer support for MongoDB infrastructure, Kubernetes deployments, and disaster recovery. Requires 5+ years cloud/on-prem infrastructure experience and 1+ years direct customer support.
Technical Services Engineer providing expert troubleshooting and customer support for MongoDB products including Atlas and Cloud Manager. Requires deep systems, networking, storage, and database experience with coding ability. Hybrid or remote role on the West Coast with shift coverage.
Senior Technical Services Engineer provides weekend support for MongoDB cloud customers, troubleshooting Atlas deployments, advising on best practices, and collaborating with engineering teams. Requires 5+ years experience in cloud providers, Linux, databases, and strong diagnostics.