Own a portfolio of Enterprise AI accounts, driving adoption, revenue growth, and inference outcomes. Bridge technical implementation with commercial strategy for hyper-growth customers.
Provide front-line technical support for developers integrating with OpenRouter's LLM API. Diagnose complex issues across multiple providers, reproduce bugs, and deliver clear, empathetic communication to highly technical users.
Own a portfolio of large US insurance accounts, driving adoption, renewals, and expansion while building strategic relationships with senior stakeholders.
Own a portfolio of strategic US enterprise insurance accounts, driving adoption, renewals, and expansion for an AI-powered insurance platform. Build executive relationships and partner cross-functionally to deliver customer outcomes and influence product decisions.
Provide hands-on technical support and customer success for Alchemy's Account Abstraction and Wallet Services. Use customer insights to influence product roadmap while scaling support tooling and building stakeholder relationships. Requires software development experience, technical degree, and blockchain interest.
Lead strategic customer success for global enterprise accounts at 6sense, driving adoption, renewals, upsells, and ROI through account planning, QBRs, and cross-functional collaboration. Requires 5+ years in high-touch CSM or account management roles plus a bachelor's degree.
Own retention and expansion for 250-350 accounts at a data integration SaaS company. Drive usage growth, manage churn risk, run campaigns, and collaborate cross-functionally while hitting quota.
Leads a small team of installation specialists to deliver high-quality POS deployments, manage client coordination, and drive process improvements in a hybrid role. Requires 5 years of customer success experience and 1 year of team management.
Manage shipping/receiving and inventory operations while configuring network hardware and writing scripts for device deployment. Requires 2+ years logistics experience plus scripting and networking fundamentals.
Lead and build a global team of Partner Success Managers, designing onboarding playbooks and driving 85% partner activation within 16 days while analyzing churn trends.
Own and manage 50-75 small-market client and broker accounts, driving engagement, satisfaction, and retention through relationship management, KPI tracking, and cross-functional execution.
Train and onboard fashion teams to Raspberry AI's generative design platform. Deliver customer enablement, troubleshoot issues, and create educational resources while partnering with Product and Engineering.
Lead and develop a team of Business Travel Consultants, overseeing performance, operations, and customer relationships for a dedicated offline travel program. Requires 5+ years of contact center leadership and 5+ years in the travel industry.
First dedicated IT Implementation Engineer for a new vertical. Own remote technical implementations for dental practices from contract to go-live, manage high-volume onboarding, configure PMS integrations, and support AWS-hosted VMs.
Manage relationships with Linear’s largest customers, driving onboarding, adoption, and retention. Requires 5+ years in a technical customer-facing SaaS role.
Customer Success Manager responsible for driving product adoption, realizing customer value, and supporting renewals/expansions for RSA's identity and access management solutions. Requires 2+ years post-sales experience, ability to blend technical and business acumen, and strong stakeholder management skills.
Lead and scale a high-performing Customer Success team at a fast-growing AI startup. Own CS operations, coach CSMs, manage key accounts, and drive adoption and retention.
Technical support role handling developer inquiries, debugging GitHub/MDX setups, and improving support tooling with minimal engineering escalation.
Guide strategic enterprise customers through product adoption and health improvement for a complex B2B SaaS recruiting platform. Manage ~20 high-value accounts while becoming a product expert to drive retention and outcomes.
Deliver exceptional customer service by resolving technical inquiries via email and chat, processing refunds, maintaining knowledge base articles, and collaborating with Sales, Marketing, and Product teams. Requires passion for endurance sports and experience using TrainingPeaks.
Provide frontline technical support for clinicians using Ambience's AI documentation platform. Diagnose issues, resolve escalations, and build support resources for 35+ health system deployments.
Build IT workflow automation and security tooling using Go, Temporal, and Kubernetes while supporting internal infrastructure and integrations. Requires Go programming, Linux/K8s experience, Terraform, and IT security background.
Lead and scale the customer support function by owning daily operations, building scalable systems, coaching a high-performing team, and driving measurable improvements in support metrics. Requires 8+ years of support leadership experience including 2+ years of people management.
Lead IT Operations team responsible for corporate infrastructure, help desk management, systems automation, and endpoint lifecycle at a spacecraft company. Requires 5+ years IT ops experience including 2 years leading teams.
Oversee data center technicians and operations for xAI’s AI infrastructure, managing uptime, hardware lifecycle, and team performance in a critical compute environment. Requires 5+ years in data center ops with 3+ years leading technical teams.
Partner with enterprise customers to drive AI Agent adoption, transformation roadmaps, and measurable business outcomes. Requires 8+ years in enterprise SaaS CSM or consulting, strong technical acumen, and experience leading large-scale AI/automation programs.
Deliver fast, thoughtful support for buyers and sellers across phone, email, chat, and text. Build Help Center content, improve workflows with tooling and automation, and help shape early customer success processes at a fast-growing startup.
Serve as a trusted technical advisor for strategic Federal customers, driving adoption and optimization of Okta’s Workforce and Customer Identity solutions. Requires 4+ years in IT/cloud, 2+ years in IAM or TAM roles, and experience with Public Sector customers.
Own and scale IT systems for an AI company: identity/access (Okta), Mac endpoint management (Jamf/Kandji), SaaS lifecycle, security/compliance (SOC 2, ISO 27001), and day-to-day operations.
Build and scale customer and employee education programs, certifications, documentation, and knowledge resources for a cybersecurity platform. Own content governance, LMS operations, and AI-powered learning experiences.
Business Systems Analyst supporting and enhancing NetSuite and Zip finance systems, focusing on Procure-to-Pay, Order-to-Cash, and Record-to-Report processes in a hybrid SaaS environment.
Own endpoint lifecycle and device trust programs across macOS, Windows, and ChromeOS. Automate onboarding/offboarding and drive AI-powered endpoint operations in a HIPAA-regulated environment.
Own a Mid-Market book of business driving renewals, expansion, and retention for a scientific SaaS platform. Build relationships with scientific and operational stakeholders while managing the full commercial lifecycle.
Technical Services Engineer providing customer support for MongoDB infrastructure, Kubernetes deployments, and disaster recovery. Requires 5+ years cloud/on-prem infrastructure experience and 1+ years direct customer support.
Senior IT Engineer focused on designing and automating IAM lifecycle, IdP integrations, and RBAC initiatives for a fast-growing SaaS company. Requires 5+ years of IAM experience with Okta and strong stakeholder collaboration skills.
Lead company-wide training programs for autonomous ground vehicle operations. Design curricula, develop materials, and manage delivery for internal personnel and external customers.
Manage the AMER Technical Support Engineering team, owning L2/L3 escalation quality, team development, tooling/automation, and cross-functional coordination with engineering. Requires 4+ years managing technical support or software engineers plus strong Linux/container technical credibility.
Provide technical support via phone, email, and chat for Built's real estate finance platform. Troubleshoot issues, log tickets, and advocate for customers while meeting performance metrics.
Provide first-line technical support for Zoo Design Studio and Zookeeper, troubleshooting issues, creating documentation, and delivering feedback to product teams. Requires 2+ years in customer/technical support and experience with SaaS or engineering software.
Lead enterprise AI strategy, internal copilots, and automation while owning global IT operations, infrastructure, and employee experience for a remote-first SaaS company. Drive AI adoption, AIOps, compliance, and vendor management with 10+ years IT experience and 5+ years leading global teams.
Manage critical bank partnerships, drive joint initiatives, and build partner management models for an embedded tax platform. Requires experience in partner management or business development, ideally in financial services.
Lead and scale a multi-sub-function CX organization (Support, Success, Expansions) at a high-velocity SMB SaaS company. Own NRR and expansion ARR as board-level KPIs while driving AI-native tooling, proactive retention motions, and cross-functional strategy.
Strategic partner and trusted advisor to government customers, driving AI adoption of Claude products across federal, state, and national security agencies. Requires 5+ years customer-facing experience with public sector expertise and technical fluency in AI/ML.
Lead a team of engineers and analysts delivering GTM technology solutions on Salesforce and SaaS platforms. Drive Agile delivery, talent development, and business alignment for Customer Experience systems.
Lead regional teams of MongoDB core and cloud Support Engineers. Drive operational excellence, scale support operations, coach technical talent, and manage customer escalations for a globally distributed database platform.
Lead and build the customer success function end-to-end, owning onboarding, adoption, retention, and expansion for enterprise accounts. Drive NRR/GRR and build scalable CS playbooks, tooling, and team.
Own a portfolio of enterprise accounts at an AI startup, driving adoption, expansion, and renewal for top accounting firms. Report to the CS Lead and help build the CS function from the ground up.
Cross-functional Channel Sales role acting as liaison between ISO/MRP partners and internal teams. Handles partner support, onboarding, Salesforce updates, deal communications, and recertification tasks.
Lead onsite IT/AV operations across NAMER offices, manage global AV/network standards, vendor relationships, and support new office builds. Requires 5-7 years in workplace IT/AV and hybrid onsite presence in SF.
Bilingual (Spanish/English) Customer Success Manager responsible for managing a large book of business, driving customer retention, adoption, and health for Vanta's security and compliance platform.
Own a portfolio of Enterprise AI accounts, driving adoption, revenue growth, and inference outcomes. Bridge technical implementation with commercial strategy for hyper-growth customers.
Provide front-line technical support for developers integrating with OpenRouter's LLM API. Diagnose complex issues across multiple providers, reproduce bugs, and deliver clear, empathetic communication to highly technical users.
Own a portfolio of large US insurance accounts, driving adoption, renewals, and expansion while building strategic relationships with senior stakeholders.
Own a portfolio of strategic US enterprise insurance accounts, driving adoption, renewals, and expansion for an AI-powered insurance platform. Build executive relationships and partner cross-functionally to deliver customer outcomes and influence product decisions.
Provide hands-on technical support and customer success for Alchemy's Account Abstraction and Wallet Services. Use customer insights to influence product roadmap while scaling support tooling and building stakeholder relationships. Requires software development experience, technical degree, and blockchain interest.
Lead strategic customer success for global enterprise accounts at 6sense, driving adoption, renewals, upsells, and ROI through account planning, QBRs, and cross-functional collaboration. Requires 5+ years in high-touch CSM or account management roles plus a bachelor's degree.
Own retention and expansion for 250-350 accounts at a data integration SaaS company. Drive usage growth, manage churn risk, run campaigns, and collaborate cross-functionally while hitting quota.
Leads a small team of installation specialists to deliver high-quality POS deployments, manage client coordination, and drive process improvements in a hybrid role. Requires 5 years of customer success experience and 1 year of team management.
Manage shipping/receiving and inventory operations while configuring network hardware and writing scripts for device deployment. Requires 2+ years logistics experience plus scripting and networking fundamentals.
Lead and build a global team of Partner Success Managers, designing onboarding playbooks and driving 85% partner activation within 16 days while analyzing churn trends.
Own and manage 50-75 small-market client and broker accounts, driving engagement, satisfaction, and retention through relationship management, KPI tracking, and cross-functional execution.
Train and onboard fashion teams to Raspberry AI's generative design platform. Deliver customer enablement, troubleshoot issues, and create educational resources while partnering with Product and Engineering.
Lead and develop a team of Business Travel Consultants, overseeing performance, operations, and customer relationships for a dedicated offline travel program. Requires 5+ years of contact center leadership and 5+ years in the travel industry.
First dedicated IT Implementation Engineer for a new vertical. Own remote technical implementations for dental practices from contract to go-live, manage high-volume onboarding, configure PMS integrations, and support AWS-hosted VMs.
Manage relationships with Linear’s largest customers, driving onboarding, adoption, and retention. Requires 5+ years in a technical customer-facing SaaS role.
Customer Success Manager responsible for driving product adoption, realizing customer value, and supporting renewals/expansions for RSA's identity and access management solutions. Requires 2+ years post-sales experience, ability to blend technical and business acumen, and strong stakeholder management skills.
Lead and scale a high-performing Customer Success team at a fast-growing AI startup. Own CS operations, coach CSMs, manage key accounts, and drive adoption and retention.
Technical support role handling developer inquiries, debugging GitHub/MDX setups, and improving support tooling with minimal engineering escalation.
Guide strategic enterprise customers through product adoption and health improvement for a complex B2B SaaS recruiting platform. Manage ~20 high-value accounts while becoming a product expert to drive retention and outcomes.
Deliver exceptional customer service by resolving technical inquiries via email and chat, processing refunds, maintaining knowledge base articles, and collaborating with Sales, Marketing, and Product teams. Requires passion for endurance sports and experience using TrainingPeaks.
Provide frontline technical support for clinicians using Ambience's AI documentation platform. Diagnose issues, resolve escalations, and build support resources for 35+ health system deployments.
Build IT workflow automation and security tooling using Go, Temporal, and Kubernetes while supporting internal infrastructure and integrations. Requires Go programming, Linux/K8s experience, Terraform, and IT security background.
Lead and scale the customer support function by owning daily operations, building scalable systems, coaching a high-performing team, and driving measurable improvements in support metrics. Requires 8+ years of support leadership experience including 2+ years of people management.
Lead IT Operations team responsible for corporate infrastructure, help desk management, systems automation, and endpoint lifecycle at a spacecraft company. Requires 5+ years IT ops experience including 2 years leading teams.
Oversee data center technicians and operations for xAI’s AI infrastructure, managing uptime, hardware lifecycle, and team performance in a critical compute environment. Requires 5+ years in data center ops with 3+ years leading technical teams.
Partner with enterprise customers to drive AI Agent adoption, transformation roadmaps, and measurable business outcomes. Requires 8+ years in enterprise SaaS CSM or consulting, strong technical acumen, and experience leading large-scale AI/automation programs.
Deliver fast, thoughtful support for buyers and sellers across phone, email, chat, and text. Build Help Center content, improve workflows with tooling and automation, and help shape early customer success processes at a fast-growing startup.
Serve as a trusted technical advisor for strategic Federal customers, driving adoption and optimization of Okta’s Workforce and Customer Identity solutions. Requires 4+ years in IT/cloud, 2+ years in IAM or TAM roles, and experience with Public Sector customers.
Own and scale IT systems for an AI company: identity/access (Okta), Mac endpoint management (Jamf/Kandji), SaaS lifecycle, security/compliance (SOC 2, ISO 27001), and day-to-day operations.
Build and scale customer and employee education programs, certifications, documentation, and knowledge resources for a cybersecurity platform. Own content governance, LMS operations, and AI-powered learning experiences.
Business Systems Analyst supporting and enhancing NetSuite and Zip finance systems, focusing on Procure-to-Pay, Order-to-Cash, and Record-to-Report processes in a hybrid SaaS environment.
Own endpoint lifecycle and device trust programs across macOS, Windows, and ChromeOS. Automate onboarding/offboarding and drive AI-powered endpoint operations in a HIPAA-regulated environment.
Own a Mid-Market book of business driving renewals, expansion, and retention for a scientific SaaS platform. Build relationships with scientific and operational stakeholders while managing the full commercial lifecycle.
Technical Services Engineer providing customer support for MongoDB infrastructure, Kubernetes deployments, and disaster recovery. Requires 5+ years cloud/on-prem infrastructure experience and 1+ years direct customer support.
Senior IT Engineer focused on designing and automating IAM lifecycle, IdP integrations, and RBAC initiatives for a fast-growing SaaS company. Requires 5+ years of IAM experience with Okta and strong stakeholder collaboration skills.
Lead company-wide training programs for autonomous ground vehicle operations. Design curricula, develop materials, and manage delivery for internal personnel and external customers.
Manage the AMER Technical Support Engineering team, owning L2/L3 escalation quality, team development, tooling/automation, and cross-functional coordination with engineering. Requires 4+ years managing technical support or software engineers plus strong Linux/container technical credibility.
Provide technical support via phone, email, and chat for Built's real estate finance platform. Troubleshoot issues, log tickets, and advocate for customers while meeting performance metrics.
Provide first-line technical support for Zoo Design Studio and Zookeeper, troubleshooting issues, creating documentation, and delivering feedback to product teams. Requires 2+ years in customer/technical support and experience with SaaS or engineering software.
Lead enterprise AI strategy, internal copilots, and automation while owning global IT operations, infrastructure, and employee experience for a remote-first SaaS company. Drive AI adoption, AIOps, compliance, and vendor management with 10+ years IT experience and 5+ years leading global teams.
Manage critical bank partnerships, drive joint initiatives, and build partner management models for an embedded tax platform. Requires experience in partner management or business development, ideally in financial services.
Lead and scale a multi-sub-function CX organization (Support, Success, Expansions) at a high-velocity SMB SaaS company. Own NRR and expansion ARR as board-level KPIs while driving AI-native tooling, proactive retention motions, and cross-functional strategy.
Strategic partner and trusted advisor to government customers, driving AI adoption of Claude products across federal, state, and national security agencies. Requires 5+ years customer-facing experience with public sector expertise and technical fluency in AI/ML.
Lead a team of engineers and analysts delivering GTM technology solutions on Salesforce and SaaS platforms. Drive Agile delivery, talent development, and business alignment for Customer Experience systems.
Lead regional teams of MongoDB core and cloud Support Engineers. Drive operational excellence, scale support operations, coach technical talent, and manage customer escalations for a globally distributed database platform.
Lead and build the customer success function end-to-end, owning onboarding, adoption, retention, and expansion for enterprise accounts. Drive NRR/GRR and build scalable CS playbooks, tooling, and team.
Own a portfolio of enterprise accounts at an AI startup, driving adoption, expansion, and renewal for top accounting firms. Report to the CS Lead and help build the CS function from the ground up.
Cross-functional Channel Sales role acting as liaison between ISO/MRP partners and internal teams. Handles partner support, onboarding, Salesforce updates, deal communications, and recertification tasks.
Lead onsite IT/AV operations across NAMER offices, manage global AV/network standards, vendor relationships, and support new office builds. Requires 5-7 years in workplace IT/AV and hybrid onsite presence in SF.
Bilingual (Spanish/English) Customer Success Manager responsible for managing a large book of business, driving customer retention, adoption, and health for Vanta's security and compliance platform.