Manager, Partner Success

Responsibilities

• Hire, lead, and coach a global team of 7–8 Partner Success Managers, fostering a high-performance culture that stays connected across time zones.
• Analyze churn indicators across the entire partner base to find trends and lead process improvements that stop friction before it starts.
• Design and implement the global playbooks that ensure 85% of new partners are fully set up within their first 16 days.
• Partner closely with Channel Account Management leaders to identify roadblocks and ensure our enablement efforts help sales goals.
• Drive the team to identify and act on "at-risk" indicators, coordinating resources to get partners back on track before they consider leaving.
• Establish and track KPIs that measure the health of our partner onboarding and the impact of the enablement team.
• Give consistent coaching and share best practices across the team to prevent silos and ensure a unified partner experience globally.

Requirements

• 3+ years of experience leading teams in customer success, enablement, or account management.
• A proven track record of building teams or processes from scratch—you enjoy the "blank page" stage of a project.
• A direct, candid communication style and the ability to lead through transparency and trust.
• Experience with data and trend analysis—you know how to turn a spreadsheet of "at-risk" accounts into a strategic plan of action.
• A deep personal ownership of outcomes; you don't just manage tasks, you move the needle on company goals.
• A passion for culture-building and a knack for keeping remote teams feeling like one cohesive squad.

Nice-to-Haves

• Experience in the MSP or cybersecurity space is a huge plus.

Compensation & Benefits

• Compensation Range: $134,000 - $144,000 OTE at an 80/20 split
• 100% remote work environment
• Generous paid time off policy, including vacation, sick time, and paid holidays
• 12 weeks of paid parental leave
• Highly competitive and comprehensive medical, dental, and vision benefits plans
• 401(k) with a 5% contribution regardless of employee contribution
• Life and Disability insurance plans
• Stock options for all full-time employees
• One-time $500 reimbursement for building/upgrading home office
• Annual allowance for education and professional development assistance
• $75 USD/month digital reimbursement
• Access to the BetterUp platform for coaching, personal, and professional growth