Site Operations Manager

Responsibilities

• Oversee Site Operations: Manage power, cooling, networking, and hardware deployments to ensure 99.999% uptime for xAI’s AI compute systems.
• Guide Your Team: Lead and develop a team of Data Center Operations Technicians through training, performance evaluations, and fostering a collaborative, high-performing environment.
• Streamline Processes: Take charge of hardware lifecycles, incident resolution, and inventory management, refining procedures.
• Connect Key Players: Coordinate between technicians, xAI’s AI specialists, and external vendors to integrate new technology and expand capacity.
• Drive Sustainable Solutions: Champion energy-efficient practices and sustainability efforts.
• Measure Success: Track and report key metrics like uptime, power efficiency, and issue resolution times.
• Handle Emergencies: Lead the team through urgent situations with clear direction.
• Optimize Operations: Build and refine processes—such as preventative maintenance schedules with vendors and ticket workflows in Jira.
• Support Expansion: Work with leadership to standardize best practices across sites.

Requirements

• 5+ years of experience in data center operations or similar critical environments, with 3+ years managing technical teams.
• Proven ability to lead teams effectively in fast-paced, high-responsibility settings.
• Solid expertise in server hardware, cabling, and data center technologies, from setup to lifecycle management.
• Ability to thrive in a dynamic, mission-focused environment with occasional on-call duties.
• Willingness to travel to data center locations as needed.
• Physical capability to handle data center tasks, including lifting up to 50 lbs, standing for long periods, and occasional ladder use.

Nice-to-Haves

• Experience supporting compute-heavy environments like AI, machine learning, or high-performance computing.
• Proficiency with tools like Jira and managing collaborative workflows across teams.
• Strong analytical skills and the ability to explain technical concepts clearly to diverse audiences.
• Familiarity with scripting (e.g., Python, Bash) to automate tasks.
• A history of partnering with vendors, scaling operations, and advancing sustainability initiatives.