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MintlifyMintlifySan Francisco, CA

Support Engineer

Technical support role handling developer inquiries, debugging GitHub/MDX setups, and improving support tooling with minimal engineering escalation.

85k – 100k
On-siteEntry levelSupport Engineering

About the role

Responsibilities

  • Responding to product and technical questions through our support platform (Plain)
  • Resolving the majority of support inquiries independently, escalating to engineering only when necessary
  • Debugging issues by inspecting customer setups, including GitHub repositories, MDX files, and internal deployment tools (Retool)
  • Collaborating with our support lead to evolve processes and ensure consistency
  • Helping improve internal support tooling and workflows as we scale
  • Opening PRs to fix bugs or make improvements in real codebases

Requirements

  • Proficiency with Git, GitHub, MDX/Markdown, and IDEs
  • CS degree, bootcamp, or equivalent demonstrated through GitHub activity or shipped projects
  • Some experience in a technical support or developer-facing role (entry level acceptable)
  • Has directly owned a customer relationship or support queue
  • Ability to diagnose technical issues independently without requiring engineering escalation for first-line diagnosis
  • Exposure to AI tooling, automations, or LLM-based workflows (built something)
  • Excellent written communication - friendly, precise, and professional
  • Builder mindset: sees a manual process and wants to automate it

Benefits

  • Competitive compensation and equity
  • 20 days paid time off every year
  • 401k or RRSP
  • $420/mo. wellness stipend
  • 100% coverage for Health, dental, vision
  • Free Ubers to and from work
  • Free lunch and dinners
  • Annual team offsite

Skills

GitGitHubMdxMarkdownIdesRetoolPlain

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