Manager IT Operations

What You'll Do

• Own IT Ops team execution: set priorities, manage workload across support and infrastructure tracks, and ensure consistent service delivery
• Identify, build, and maintain automation for recurring IT workflows like onboarding/offboarding, provisioning, patching, endpoint configuration, ticket routing, and reporting
• Serve as the escalation path for high severity issues, lead root cause analysis and drive resolution for recurring problems
• Define and maintain team runbooks, support workflows, SLAs, and tooling standards
• Manage the help desk function (Jira Service Management), including ticket triage, queue health, response metrics, and customer satisfaction
• Oversee hardware lifecycle management: procurement, imaging, deployment, and decommissioning of endpoints and peripherals
• Drive IT Ops projects like storage and backup modernization, virtualization platform buildout, IT automation, and helpdesk maturity improvements
• Coordinate with Platform Engineering, InfoSec, Enterprise Technology, and Industrial Security to align IT Ops work with broader infrastructure, compliance, and security requirements
• Hire, mentor, and develop the IT Ops team; establish clear career progression and performance expectations

Minimum Qualifications

• 5+ years in IT operations, systems administration, or infrastructure support, with at least 2 years in a team lead or supervisory role
• Strong scripting and automation skills (PowerShell, Bash, Python, or equivalent) with a track record of eliminating manual IT processes
• Hands-on experience managing a help desk or service desk function, including ticket systems, SLAs, and support metrics
• Strong working knowledge of endpoint management, hardware lifecycle, networking fundamentals
• Strong working knowledge of Windows and Linux environments
• Experience with IT service management tooling (Jira Service Management, ServiceNow, or equivalent)
• Demonstrated ability to balance reactive support workloads with planned project work across a small team
• Clear, structured communicator; can translate technical issues into business context for leadership

Preferred Qualifications

• Experience in a regulated or security-sensitive environment (defense, aerospace, government contracting)
• Familiarity with ITAR/EAR, CUI handling, or CMMC compliance requirements as they relate to IT operations
• Experience building out IT operations at a growing company like standing up processes, tooling, and team structure from an early stage
• Experience integrating IT automation with CI/CD pipelines, infrastructure-as-code patterns, or API-driven workflows
• Experience with workflow automation platforms (Power Platform, n8n, Make, or similar) for building self-service tools and automating business processes

Compensation & Benefits

• Base salary: $150,000-$185,000
• Equity in Turion Space
• Comprehensive medical, dental, and vision coverage
• 401(k) plan with 3% Employer Direct Contribution
• Generous vacation, personal, sick days, and holidays
• Paid parental leave
• Employee Assistance Program (EAP)
• Professional development opportunities
• Team building activities