Senior IT Engineer

What you'll do

• Remotely execute technical implementation for dental practices from contract signature through go-live, owning quality and time-to-live at every step
• Improve the process using a kanban-style workflow — tracking status, prioritizing work, and keeping nothing from falling through the cracks. Find opportunities for automation, improving communication, and increasing productivity (measured by time spent in onboarding)
• Configure and troubleshoot integrations with dental practice management systems (PMS) — Dentrix, Eaglesoft, Curve, Open Dental, Denticon and others
• Set up and support remote access tools and network configurations at the practice level
• Communicate directly with IT Managed Service Providers (MSPs) hired by the dental practice to onboarding vendors. Introduce Codent, share compliance and security documents, and build relationships while representing the company and product
• Manage virtual machines hosted by AWS. These Windows servers run ETL pipelines that make the product work
• Handle inbound and outbound contact with doctors, office managers, and practice staff — by phone and email — with clarity and patience that earns trust
• Manage inbound support volume (including occasional phone line inquiries) and route or resolve issues appropriately
• Partner cross-functionally with Customer Success, Product, and Sales teams to surface patterns, close gaps, and improve the onboarding experience over time

What we're looking for

• 4+ years in an IT implementation, technical onboarding, or field/remote support role
• Hands-on experience with dental practice management systems (PMS) — knowledge of how practices actually run their technology
• Strong working knowledge of remote access tools (TeamViewer, RemotePC, Splashtop, AnyDesk, or equivalent) and network fundamentals
• Experience managing a high-volume workload — handled 20, 30, 40+ concurrent implementations while keeping quality high
• Clear, confident communicator — effective explaining a network issue to an IT director and walking a front desk coordinator through a setup step

Nice to haves

• Experience in a dental, healthcare, or health tech environment
• Familiarity with dental imaging software or intraoral scanner platforms
• Familiarity with HIPAA and other healthcare compliance frameworks
• Background in, or appetite for, a sales engineering or solutions consulting path long-term