Sr Information Systems Engineer

Responsibilities

• Administer AWS accounts used for corporate IT, VPN, and supporting infrastructure, including secure networking patterns, logging, monitoring, and alerting across IT-owned cloud resources.
• Own endpoint management for macOS and Windows via MDM (e.g., Jamf, Intune), including zero-touch provisioning, patch management, security baselines, and compliance reporting for the fleet.
• Serve as primary ServiceNow administrator for IT & Security — core data model, catalog, workflows, SLAs, and integrations — and partner with Security, Finance, and Compliance to support ITGC, SOX/IT controls, access reviews, and change management.
• Design and maintain automation workflows across IT systems (e.g., Okta Workflows, Serval, Zapier, PowerShell/Python, APIs) and serve as SME for SaaS integrations across Okta, ServiceNow, Google Workspace, Slack, and Azure/AWS.
• Evaluate, configure, and govern AI tools and MCP-based agent frameworks in partnership with IT and Security, ensuring safe usage patterns, appropriate access controls, and clear documentation and runbooks.
• Serve as Tier 3 escalation for complex incidents across identity, MDM, ServiceNow, and core platforms; participate in the IT on-call rotation; and contribute to IT metrics, fleet reporting, and knowledge base content.

Requirements

• 5+ years in corporate IT roles with significant responsibility for systems administration across identity, SaaS, and/or infrastructure in a cloud-first environment.
• Hands-on, production experience with AWS (IAM, VPCs, EC2/ECS or similar, basic networking, tagging/governance).
• Hands-on administration of ServiceNow or a similar enterprise ITSM platform, including workflow configuration, catalog items, change/incident processes, and basic reporting.
• Direct, production experience with at least one enterprise identity provider — Okta strongly preferred; Azure AD/Entra ID or similar acceptable — including SSO, lifecycle management, and access policies.
• Demonstrated ownership of macOS and/or Windows endpoint management in a mid-to-large fleet, including baseline configs, software distribution, and patch management.
• Experience with at least one scripting language (Python, PowerShell, Bash, or similar) and comfort working with REST APIs and JSON.
• Comfortable working autonomously in a fast-moving, distributed environment.

Nice-to-Haves

• Experience with Jamf (macOS), Intune (Windows/mobile), and/or device posture tooling such as Kolide or similar.
• Experience managing core SaaS tools such as Google Workspace, Slack, Zoom, Atlassian, or Glean.
• Background designing or maintaining automations with tools like Serval, Zapier, or equivalent orchestration platforms.
• Experience evaluating, configuring, and governing AI tools and agents (e.g., Claude, Gemini, Glean) and MCP-based agent frameworks in an enterprise environment.
• Working knowledge of Azure (subscriptions, RBAC, group-based access) and/or other major cloud providers alongside AWS.
• Prior experience supporting a rapidly scaling, distributed engineering organization.