AlchemyNew York, NYProvide hands-on technical support and customer success for Alchemy's Account Abstraction and Wallet Services. Use customer insights to influence product roadmap while scaling support tooling and building stakeholder relationships. Requires software development experience, technical degree, and blockchain interest.
Triage and reproduce customer issues for AI sandbox platform, analyze logs, maintain documentation, and escalate to engineering. Requires 2+ years technical support experience, Linux/Python/TypeScript proficiency, and strong async communication.
Own end-to-end technical support for customers of a human risk security platform, troubleshooting complex issues with logs, APIs, integrations, and SSO. Collaborate with engineering and product teams to resolve problems and scale support operations. Requires 2-5+ years in customer-facing technical roles.
Support Engineer helping customers debug and build on the Retool platform. Diagnose complex technical issues with databases, APIs, web performance, and infrastructure while advocating for users internally. Requires 2+ years technical customer support experience, intermediate JavaScript, and database knowledge.
Customer Engineer responsible for owning technical customer support, investigating issues with backend systems/APIs, prototyping solutions with Python SDK, and collaborating with engineering/product teams to improve the AI data platform. Requires 2-4 years in technical support roles, strong Python/SQL skills, and customer empathy.
Software Engineer in Production Support debugs complex product issues across frontend, APIs, and data flows, ships fixes, and improves system reliability as technical escalation for support team. Requires 2+ years experience with TypeScript, React, Node.js, Python, GraphQL, and PostgreSQL.