Customer Product Engineer
Provide hands-on technical support and customer success for Alchemy's Account Abstraction and Wallet Services. Use customer insights to influence product roadmap while scaling support tooling and building stakeholder relationships. Requires software development experience, technical degree, and blockchain interest.
About the job
Responsibilities
- Provide hands-on technical support within the Account Abstraction product vertical.
- Deliver a stellar customer experience.
- Scale support through internal tooling, runbooks, and contribute to devX improvements.
- Understand customer needs, unique challenges, and goals.
- Identify gaps and new features; partner with internal teams to drive long-term solutions.
- Act as the voice of the customers.
- Build and maintain ongoing relationships with complex stakeholders internally and externally.
- Work in a quickly changing environment.
- Drive referrals from customers.
Requirements
- 1+ years of experience in a software development role.
- Technical degree.
- Experience and interest in Account Abstraction / Wallet Services.
- Strong analytical skills.
- Ability to understand and troubleshoot complex technical issues.
- Strong communication skills with internal and external stakeholders.
- Excellent people skills to monitor and measure customer performance.
- Interest in technology, blockchain, crypto.
Nice-to-Haves
- Experience with blockchain.
- Founded a company or built side projects.
- Experience in startups.
Compensation
- Base salary range: $120,000 - $300,000 (estimated; actual determined by experience, skills, qualifications, and business needs).
- Includes equity.
- Comprehensive medical, dental, vision coverage.
- 401k and unlimited flexible time off.
Skills
Account Abstraction, Wallet Services, Blockchain, Software Development, Technical Support, Customer Experience, Troubleshooting, Analytics, Runbooks, Devx
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