Program Manager, Workplace Technology

What you will do

Operational IT & AV Management

• Lead all onsite IT/AV operations for Rippling’s NAMER offices
• Ensure AV systems, cameras, and digital signage are fully functional and up to date
• Oversee Wi-Fi network maintenance, site surveys, and upgrades
• Partner with the Devices Product team to maintain peripheral inventory in Devices store and proactively manage device updates to prevent mass network outages
• Manage AV hardware such as Sonos systems and printers
• Provide IT/AV onsite support for live events in SF

Program Strategy & Standards

• Define and maintain global standards for AV systems and network across all Rippling offices
• Build scalable processes and playbooks for IT/AV operations, opening new sites, and incident response
• Drive strategic initiatives that improve reliability and raise the bar on the in-office technology experience
• Identify gaps in current infrastructure and tooling and own the roadmap to close them

Procurement, Vendor & Project Oversight

• Lead RFPs and contract negotiations for Global AV/IT vendors and hardware
• Manage ROM budgets, procurement approvals, and cost optimization
• Manage IT and AV vendor relationships, negotiate service agreements, and maintain adherence to SLAs
• Conduct site surveys and provide IT/AV scope during design and construction
• Oversee vendor project timelines, installations, and commissioning prior to FDOB
• Partner with Real Estate on new office openings, expansions, and relocations

Systems, Access, and SaaS Support

• Manage Zoom Room configurations
• Collaborate with the Physical Security team on Brivo integration and access control systems
• Maintain inventory and AV licenses, renewals, and compliance

Collaboration & Communication

• Partner with Workplace team to ensure seamless tech-enabled daily operations and events
• Work closely with Physical Security on camera systems, access management, and incident escalations
• Communicate planned outages, updates, and service changes to relevant office channels
• Serve as the primary escalation point for NAMER IT/AV issues

What you will bring

• 5-7 years of experience in Workplace IT, AV operations, or Corporate IT infrastructure
• Proven experience managing vendors, budgets, and cross-functional tech projects
• Familiarity with Zoom, Access Control Systems, Google Workspace, and Slack
• Strong understanding of SaaS ecosystem integrations and automation frameworks
• Experience working in a high-growth, tech-focused, multi-site environment
• Exceptional communication and stakeholder management skills