IT Support Engineer

What You'll Do

IT Support and Internal Enablement

• Own day-to-day IT support for employees across time zones, including triage, troubleshooting, and resolution for hardware, software, access, and network issues
• Provide high-quality onboarding and offboarding, ensuring new hires are productive quickly and departures are handled cleanly (device return, access removal, account deprovisioning)
• Build and maintain internal documentation, runbooks, and self-serve workflows that reduce repeated requests and improve employee experience
• Operate a reliable ticketing and prioritization system, with clear communication and strong follow-through

Identity, Access, and Endpoint Operations

• Administer and improve identity and access workflows in Okta, including group strategy, app assignments, SSO configurations, and access request patterns
• Manage endpoint fleet operations using Workspace ONE, including provisioning, configuration baselines, patching workflows, encryption posture, and inventory hygiene
• Own laptop lifecycle management: procurement, standard builds, repairs, replacements, asset tracking, and secure disposal
• Partner with Security to support access reviews, MFA enforcement, device posture policies, and incident response needs (while keeping IT operations pragmatic and low-friction)

SaaS Administration and Collaboration Tooling

• Administer Google Workspace, including user lifecycle management, groups, shared drives, permissions, and baseline configuration standards
• Administer Slack workspace operations, including access management, role-based administration, and configuration that supports both productivity and security needs
• Improve SaaS sprawl and vendor hygiene by helping maintain an accurate inventory of internal tools, owners, and renewal timelines
• Support rollout of new internal tools and changes with clear planning, documentation, and stakeholder coordination

Cross-Functional Partnership and Continuous Improvement

• Partner with Security, Engineering, and Operations to translate requirements into practical IT controls and workflows
• Identify operational gaps and lead projects to close them, such as better onboarding automation, improved device compliance reporting, or clearer ownership of internal systems
• Provide visibility into IT health, recurring issues, and improvement opportunities through lightweight metrics and regular updates

Who You Are

• 3+ years of experience in IT support, IT operations, or a closely related role, ideally in a fast-moving, remote-first environment
• Hands-on experience administering Okta (or a similar identity provider) and implementing practical access management workflows
• Hands-on experience with modern MDM tooling, ideally Workspace ONE (or equivalent), including provisioning and configuration enforcement
• Strong working knowledge of Google Workspace administration and common endpoints (macOS strongly preferred)
• Excellent written and verbal communication skills — you can explain technical steps clearly and keep stakeholders informed without overloading them
• Strong ownership and judgment — you can prioritize, handle ambiguity, and build systems that reduce future work

Nice to Have

• Experience supporting security and compliance needs (SOC 2, ISO 27001) through IT controls and evidence-friendly processes
• Familiarity with device security posture concepts: EDR, disk encryption, patch compliance, and access hygiene
• Scripting or automation experience (for example with Bash, Python, Google Apps Script, or Okta workflows) to reduce manual work
• Experience supporting globally distributed teams, including logistics for hardware and device returns

Our Commitment to You

• An opportunity to build something truly impactful to the world
• Contribute to open source alongside world-class engineers
• Competitive salary and equity package
• Health, dental, and vision benefits
• Flexible vacation policy