AI agents for enterprise customer support
Giga builds AI agents for voice, chat, and multi-modal interactions that handle complex enterprise support workflows with high accuracy and scale. They serve large B2C companies like DoorDash, automating customer service and operations to improve resolution rates and speed. This enables natural, compliant conversations at massive scale across languages and regions.
Staff Product Designer owning large surface areas at an AI agent platform for enterprise automation. Lead strategy, research, design systems, and mentoring for novel conversational/agentic interfaces; 8+ years experience with zero-to-one products required.
Serve as technical interface building and deploying AI agents for enterprise customers. Own full agent lifecycle from discovery through production monitoring and iteration.
Lead development of iOS SDKs for embedding real-time AI agents into mobile apps, owning architecture, native integrations, UI/animations, and performance. Requires 8+ years native iOS/Swift experience and strong UX sensitivity.
Prospects enterprise accounts through outbound calls, emails, and social outreach to qualify leads and book meetings for Account Executives in a fast-paced AI sales team. Requires 1+ years B2B tech/SDR experience and strong phone communication skills.
Lead engineering team, hire for Toronto site, drive technical strategy and architecture for AI agent platform. Requires 8+ years experience, hands-on coding, system design expertise, and scaling large systems.
Leads QA for AI agent platform, building test strategies, validating voice/chat/email agents for accuracy and edge cases, manages distributed offshore team, and owns release quality gates in fast-paced environment. Requires 7+ years QA experience with non-deterministic products.
Builds security systems for AI agents platform handling sensitive customer data, including application security, access controls, and automated tooling. Requires 4+ years security engineering experience with strong coding skills across app, infra, and cloud security.
Senior Backend Engineer building infrastructure and systems for real-time AI agents at Giga, including analytics pipelines, hallucination detection, and browser agents. Requires 4+ years backend experience with Python, TypeScript, and cloud infrastructure; strong ownership in ambiguous, high-scale environments.
Leads backend system architecture, owns high-stakes projects, and drives technical strategy for scalable AI agent infrastructure. Requires 7+ years backend experience building scalable systems with Python/Django/FastAPI.
Owns and expands relationships with Fortune 1000 enterprise accounts, driving multi-million-dollar deals and POCs to partnerships. Requires 5+ years strategic SaaS sales experience building executive relationships in fast-paced environments.
Owns product strategy for self-improving AI agents automating 98% of enterprise support workflows across voice, chat, and regulated industries. Requires 5+ years PM/engineering experience, real-time systems knowledge, and hands-on coding (1+ year).
Leads a team of Enterprise Sales Directors to drive new business and expansion in a designated region for an AI-powered customer experience platform. Requires proven track record in high-growth SaaS sales leadership, quota overachievement, and coaching with MEDDPICC methodology.
Owns daily content creation, editorial voice, and performance analysis for X and LinkedIn to build organic attention for an engineering-first AI company. Requires proven social media presence, high shipping cadence, and sharp judgment on B2B tech content.
Builds and deploys AI agent solutions for enterprise customers, owning full development lifecycle from discovery to monitoring and iteration. Requires 1-3 years experience with React, Python, APIs, and strong customer-facing skills.
Leads development of responsive, accessible frontend applications and design systems using React and Next.js for enterprise customer experiences. Requires 5-7 years experience, startup background preferred, and onsite commitment.
Builds backend infrastructure powering real-time AI agents, including data pipelines, analytics (ClickHouse migration), hallucination detection, and browser agents. Requires 4+ years backend experience with Python/Django/FastAPI, TypeScript/Node.js, and cloud infra like AWS/Kubernetes.
Staff Backend Engineer leads complex projects, designs scalable system architecture for AI agent infrastructure, owns high-stakes initiatives, and mentors through hands-on coding. Requires 7+ years backend experience with Python/Django/FastAPI and cloud infrastructure expertise.
Leads customer engagements to deploy AI agents, designs and ships production-ready solutions with backend code and integrations, owns full development lifecycle, and mentors engineers. Requires 4+ years hands-on engineering and customer-facing experience, CS degree or equivalent.
Build backend systems powering AI agents for customer experience, including data pipelines, agent infrastructure, log visualization, and dynamic knowledge features. Requires 1-3 years experience, curiosity, quick iteration, and shipping focus in a startup environment.