Senior / Staff Forward Deployed Engineer
Leads customer engagements to deploy AI agents, designs and ships production-ready solutions with backend code and integrations, owns full development lifecycle, and mentors engineers. Requires 4+ years hands-on engineering and customer-facing experience, CS degree or equivalent.
About the job
What You’ll Do
- Lead customer engagements from start to end: run discovery calls & demos, align business/technical stakeholders on milestones, oversee the deployment/maintenance of world class agents, and serve as the primary PoC who drives meetings and removes blockers.
- Design & ship production-ready AI agents: work with large-scale data, write backend code, build integrations, and deploy to cloud infrastructure.
- Own the full agent development life cycle: prototype quickly, set up CI/CD, monitor live usage, iterate to targets, and document best practices to speed up future projects.
- Mentorship: Manage and mentor agent engineers to grow into project leaders, while maintaining an exceedingly high bar for excellence. Debug live issues in real-time, unlock business opportunities, and help win, retain, and grow customers.
- Close the feedback loop with product & platform: capture unmet needs, prototype new features, and collaborate with core teams to strengthen the platform for all customers.
Who You Are / Must-Haves
- Know the Stack: Understanding of React, Python, tool calls, APIs, etc.
- Interpersonally Acumen: Able to solve problems in a people-centric manner, communicate effectively, and operate with a low ego. Must have experience in customer-facing roles.
- Strong Background: Computer science degree or industry-equivalent experience and customer facing experience (e.g. consulting); 4+ years of total managerial experience.
- Entrepreneurial: Preference for candidates with experience at successful startups - former founders are especially valued; ability to context switch constantly and rapidly; high bar for quality work.
- Gritty: Capable of working long productive hours; very high attention to detail; can own a project end-to-end with limited or no guidance.
- Experienced: 4+ years customer facing experience; 4+ years of hands-on engineering experience.
Perks & Benefits
- Catered lunch daily
- Dinner stipend
- $150/month wellness benefit (gym, fitness classes, mental health)
- 401(k) plan
- Paid parental leave (12 weeks maternal, 6 weeks paternal)
- Commuter benefits
- Medical, dental, and vision coverage
Skills
React, Python, APIs, CI/CD, Cloud Infrastructure
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