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GigaGigaSan Francisco, CA

Senior QA Lead

Leads QA for AI agent platform, building test strategies, validating voice/chat/email agents for accuracy and edge cases, manages distributed offshore team, and owns release quality gates in fast-paced environment. Requires 7+ years QA experience with non-deterministic products.

160k – 230k/yr
On-site7+ YOEQA Engineering

About the role

Responsibilities

  • Define test plans, acceptance criteria, and coverage matrices for new features across voice, chat, and email AI agents
  • Test AI agent conversations for accuracy, tone, hallucinations, and edge cases
  • Own QA gate for releases, coordinate test cycles, manage regression suites, and sign off on production readiness
  • Manage distributed QA team across SF and offshore locations — assign work, review results, set standards
  • Triage and report bugs: classify, prioritize, document defects for engineering
  • Build QA processes, workflows, and documentation to scale testing

Requirements

  • 7+ years of experience in QA or quality assurance, leading test efforts for complex products
  • Experience managing or leading distributed QA teams across time zones
  • Excellent at test planning, identifying edge cases
  • Experience testing conversational AI, voice systems, chatbots, or non-deterministic products
  • Clear, organized communicator with detailed bug reports and test plans
  • Comfortable building QA function from scratch, defining processes and tools

Nice-to-Haves

  • Excitement about AI and QA for novel products

Perks & Benefits

  • Catered lunch daily
  • Dinner stipend
  • $150/month wellness benefit (gym, fitness classes, mental health)
  • 401(k) plan
  • Commuter benefits
  • Medical, dental, and vision coverage

Skills

Test PlanningQa AutomationConversational Ai TestingVoice AiChatbotsRegression TestingBug TriageRelease ManagementTeam ManagementEdge Case Testing

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