Affiliate Payment Ops Specialist II
Manages affiliate commissions, endorsement payouts, payment records, invoices, and partner inquiries while coordinating with Accounting and Marketing. Requires a bachelor's degree, 2+ years of front-facing experience, and familiarity with affiliate platforms, global payouts, accounts payable, and spreadsheets.
About the job
Responsibilities
Affiliate Program
- Apply the commission structure consistently across affiliate activity.
- Maintain affiliate records in the referral program platform, including upgrade tier tracking, referral link assignments, and account tagging.
- Validate commission calculations before payouts are processed.
- Process weekly commission payouts accurately and flag discrepancies for resolution.
- Maintain organized affiliate payment and tax records in compliance with company policies and regulatory requirements.
- Prepare and issue year-end 1099 forms to applicable affiliates.
- Manage a high-volume affiliate inquiry inbox with professionalism, accuracy, and consistent response standards.
- Act as the primary contact for the Affiliate department, managing communications and manual requests while escalating complex cases as needed.
- Identify recurring affiliate questions or issues and surface process improvement opportunities.
Endorsements Program
- Administer endorsement payouts, ensuring agreements are accurately reflected in payment records and disbursements are processed on schedule.
- Track and reconcile endorsement payment terms, deliverables, and payout milestones with relevant stakeholders.
- Enter and manage endorsement invoices in the accounts payable system, ensuring complete documentation, accurate coding, timely submission, and audit readiness.
- Collaborate with Accounting to maintain and update the endorsements tracker.
- Serve as the operational link between Marketing and Accounting for endorsement-related payment activity.
Requirements
- Bachelor's degree in Accounting, Finance, or a related field.
- At least 2 years of experience in a front-facing role, preferably in affiliate operations or accounts payable.
- Hands-on experience with referral program tracking software such as FirstPromoter.
- Experience with global payout platforms and payment methods.
- General understanding of accounts payable processes, including vendor onboarding and tax documentation.
- Experience working with data in Excel and Google Sheets.
- Customer-first mindset with strong written and verbal communication skills.
Skills
Firstpromoter, Accounts Payable, Affiliate Operations, Global Payout Platforms, Vendor Onboarding, Tax Documentation, Excel, Google Sheets, Commission Calculations, Payment Reconciliation, Invoice Processing, 1099 Forms
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