Key Accounts Associate
The Key Accounts Associate monitors and audits high-priority customer requests, analyzes account data, manages escalations, and prepares customer communications. The role requires 1–3 years of demanding analytical experience, strong Excel and data skills, careful execution, and clear communication.
About the job
Responsibilities
- Own request-level monitoring across a book of key accounts, identifying aging, stalled, and at-risk requests.
- Run systematic account audits to find incomplete returns, misrouted responses, and gaps.
- Build per-account data, turnaround and volume analysis, and recurring customer reports.
- Drive escalations with the key accounts retrieval team on urgent and blocked requests through resolution.
- Prepare customer touchpoints, including call briefs, visit materials, and quarterly review decks.
- Turn recurring account-level problems into evidenced asks for product and engineering.
- Join customer calls and visits and take direct ownership of accounts as responsibilities grow.
Requirements
- 1–3 years of experience in investment banking, consulting, or a comparably demanding analytical role.
- Exceptional attention to detail and ownership.
- Strong data skills and fluency in Excel.
- SQL and internal tooling experience, or a willingness to learn quickly.
- Clear written and verbal communication skills.
- Comfort with urgent, operational, and customer-facing work.
- Willingness to travel occasionally for customer visits.
Compensation & Benefits
- Competitive salary.
- Healthcare, vision, and dental insurance.
- Early-stage equity opportunity.
- 15 days PTO.
- Flexible benefits and work setup.
Skills
Excel, SQL, Internal Tooling, Data Analysis, Account Auditing, Customer Communication, Reporting, Turnaround Analysis, Volume Analysis, Escalation Management
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