Account Manager
Own post-sale customer relationships for a government-contracting SaaS platform, driving adoption, renewals, expansion, training, and business reviews. Requires 2+ years of account management or post-sale software experience and proposal development and capture expertise.
About the job
Responsibilities
- Become a product expert across the GovDash platform, including capture, proposal development, and contract management workflows.
- Take ownership of newly converted accounts and build relationships with daily users and executive sponsors.
- Own renewals across an assigned book of business, identify risks early, and communicate customer value before renewal dates.
- Identify and close expansion opportunities as teams, use cases, and contract volume grow.
- Monitor product adoption and provide account-level training when teams add users, change workflows, or adopt new features.
- Drive upsell of credits and new modules as customers expand their use of the platform.
- Conduct customer sessions through Microsoft Teams to provide training, support live workflows, assist with migrations, and answer questions.
- Run regular business reviews tied to customer success criteria.
- Share customer feedback and issues with product and engineering teams, including creating and managing tickets.
- Maintain accurate CRM records.
Requirements
- 2+ years of account management, customer success, post-sale software experience, or equivalent customer-facing experience.
- 2+ years of proposal development and capture experience.
- Proven ability to own renewals and identify expansion opportunities within an existing book of business.
- Familiarity with government contracting and related customer problems.
- Strong analytical skills and ability to interpret usage data, assess account health, and create action plans.
- Excellent communication and interpersonal skills, including the ability to explain complex concepts clearly.
- Strong organization, prioritization, autonomy, and ability to manage multiple customer accounts.
Nice to Have
- Startup experience.
- Exposure to AI or SaaS technologies.
- Prior government contracting experience.
- Hands-on experience using AI tools to automate or improve workflows.
Compensation and Benefits
- Annual salary of $80,000-$100,000 based on experience.
- Performance-based commission plan.
- Equity.
- Health, dental, and vision insurance.
- 401(k) with company match.
- Paid time off and holidays.
- Flexible remote work arrangements.
Skills
Account Management, Customer Success, Government Contracting, Proposal Development, Capture Management, Renewals, Expansion Sales, CRM, Microsoft Teams, Usage Analytics, SaaS, Artificial Intelligence
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