Client Account Manager - SMB
Manages a portfolio of SMB advertisers and agencies by advising on digital advertising strategy, executing and optimizing campaigns, and driving measurable growth. Requires client relationship management experience, campaign analytics, and a bachelor’s degree or equivalent experience.
About the job
Responsibilities
- Own a portfolio of small and medium-sized advertisers and agencies; identify growth opportunities and risks and build plans to meet or exceed client goals.
- Advise clients on advertising products, campaign setup, targeting, creative, measurement, and best practices.
- Execute, optimize, and analyze campaigns using internal tools and dashboards; translate performance data into recommendations.
- Conduct outreach and business reviews to strengthen relationships, uncover opportunities, and improve results.
- Identify account stakeholders and help shape digital marketing plans.
- Resolve campaign and operational issues; escalate process gaps and provide feedback to product and tools teams.
- Support contract, renewal, billing, and collections processes with Sales Finance.
- Collaborate with Sales and cross-functional teams to deliver a consistent client experience.
- Mentor newer teammates.
Requirements
- Bachelor’s degree or equivalent practical experience.
- 2–3+ years of experience in digital advertising, sales, marketing, media account management, or consulting.
- Experience building and growing client relationships, managing multiple accounts, and handling competing priorities.
- Ability to translate marketing objectives into campaigns and optimize them using performance data.
- Strong written, verbal, communication, and presentation skills.
- Ability to work independently with ownership and attention to detail in a fast-paced environment.
- Understanding of the digital advertising landscape and competitive platforms.
Nice-to-Haves
- Experience managing SMB or mid-market advertisers and meeting growth or revenue targets.
- Familiarity with social and platform advertising products, including X Ads.
- Ability to use data and questioning to uncover insights, address objections, and develop recommendations.
- Experience mentoring or onboarding teammates.
Compensation and Benefits
- $72,000–$95,000 USD base salary plus commission.
- Equity, medical, vision, and dental coverage; 401(k); short- and long-term disability insurance; life insurance; discounts, and other perks.
Skills
Digital Advertising, Campaign Management, Campaign Optimization, Performance Analytics, Social Advertising, Account Management, Client Relationships, Digital Marketing, Advertising Platforms, Presentation Skills
Similar jobs
Account Management jobs
ZoomInfo
Bethesda, MDManages and grows a portfolio of SMB customer accounts through retention, upselling, product demonstrations, and phone-based selling. Requires at least two years of quota-carrying account management experience and working knowledge of Salesforce or another CRM.
Sardine
United States
Manages customer relationships for a fraud, payments, and compliance SaaS platform, translating technical and risk-related challenges into actionable solutions. Requires at least one year of relevant B2B SaaS experience, strong analytical and presentation skills, and customer-facing experience with technical products.
Wiz
United States
Manages the end-to-end renewal process for commercial SaaS customers, partnering with Customer Success, Sales, Legal, Deal Desk, and channel partners to retain and expand revenue. Requires cybersecurity and renewals experience, SaaS revenue organization experience, and familiarity with renewal systems.
Wiz
United States
Manages SaaS customer renewals, retention, expansion, forecasting, and renewal-risk mitigation in partnership with Sales, Customer Success, Legal, and channel teams. Requires at least 2 years of cybersecurity and renewals experience, with SaaS revenue experience preferred.
Applecart
New York, NY
Manages client accounts and digital marketing campaign delivery, including audience building, reporting, client communications, and cross-functional coordination. Requires at least one year of related communications, public affairs, marketing, or agency experience, plus strong organization and attention to detail.