Client Services Associate

Responsibilities

Client Relations and Account Management

• Manage day-to-day tactical execution of product and campaign delivery across 5–8 client accounts.
• Ensure products and campaigns are delivered accurately and on time.
• Draft client communications, schedule meetings, set delivery timelines, and prepare agendas.
• Participate in client and partner calls, document discussion topics, and communicate follow-up actions.
• Collaborate with account teams, cross-functional partners, subject matter experts, and leadership.
• Research clients, news, market trends, and digital marketing developments.

Audience Activation and Delivery

• Process audience creation requests and identify decision makers for targeting.
• Quality-check decision-maker lists and flag inaccuracies.
• Upload audience lists, create approval forms, and build audiences in the proprietary platform.
• Ensure client audience updates and customizations are accurately reflected in the platform.
• Confirm audience sizes and flag unusual requests to internal teams.
• Push audiences through onboarding partners, monitor distribution, and escalate issues.

Reporting and Campaign Execution

• Draft standard client reports and review feedback from the reporting team.
• Verify reporting data for complete accuracy.
• Collaborate with Media, Platform, and Reporting and Insights teams.
• Identify or draft campaign content.
• Compile documentation and tickets, and QA assets for advertising campaign launches and management.

Requirements

• 1+ year of experience in a related role at a public affairs, strategic communications, public relations, lobbying, or marketing agency or firm; or in an in-house public affairs, legislative affairs, government affairs, communications, public relations, or marketing role.
• Ability to thrive in a client-facing, fast-paced, entrepreneurial environment while managing multiple tasks and projects.
• Strong organizational skills.
• Excellent written and verbal communication skills.
• Impeccable attention to detail.
• Proficiency with Microsoft PowerPoint and Microsoft Excel.
• Experience producing intuitive, client-ready decks and memos.
• Self-starter mindset.
• Strong interest in working in or learning digital marketing.

Nice to Have

• Basic graphic design experience for reporting.

Compensation

• Base salary: $66,500–$80,000, based on experience and skills.
• Annual cash bonus and equity compensation are also provided.
• Salary range applies to candidates located in the New York City area.

Work Arrangement

• Hybrid schedule: work from home Monday and Friday, and from the New York City office Tuesday through Thursday.