Renewals Manager, Growth
Manages SaaS customer renewals, retention, expansion, forecasting, and renewal-risk mitigation in partnership with Sales, Customer Success, Legal, and channel teams. Requires at least 2 years of cybersecurity and renewals experience, with SaaS revenue experience preferred.
About the job
Responsibilities
- Manage the quote-to-close process for renewals 120–90 days before the renewal due date.
- Achieve or exceed quarterly revenue goals for retention, growth, and term extensions of existing customer contracts.
- Partner with Customer Success to assess customer health and develop appropriate renewal strategies.
- Maintain and report accurate renewal forecasts for the assigned book of business.
- Manage multiple commercial customer renewals concurrently while maintaining organization at scale.
- Escalate customer concerns when appropriate and coordinate resolution with relevant teams.
- Identify at-risk renewal clients before the renewal date, mitigate contraction and churn, and escalate as needed.
- Develop relationships with channel and alliance partners to identify and close joint opportunities.
- Collaborate with Legal and Deal Desk as applicable.
- Recommend and contribute to process improvements.
Requirements
- 2 years of related cybersecurity and renewals experience.
- Experience in a SaaS revenue organization, such as Sales, Customer Success Management, or renewals.
- Deep understanding of SaaS offerings and pricing models, with the ability to learn new offerings and pricing quickly.
- Ability to work independently and collaboratively.
- Confidence navigating customer and partner renewal processes according to rules of engagement.
Nice-to-haves
- 5 years of related cybersecurity and renewals experience.
- Proven success exceeding renewal quotas.
- Highly collaborative and able to succeed in an entrepreneurial environment.
- Familiarity with Salesforce, CPQ, Ironclad, and ChurnZero.
Compensation
- Base salary: $69,000–$94,000 USD annually.
- Full-time compensation also includes bonus, equity, and benefits.
Skills
Cybersecurity, Renewals, SaaS, Pricing Models, Salesforce, CPQ, Ironclad, Churnzero, Customer Success, Revenue Forecasting
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