Account Manager
Manages customer relationships for a fraud, payments, and compliance SaaS platform, translating technical and risk-related challenges into actionable solutions. Requires at least one year of relevant B2B SaaS experience, strong analytical and presentation skills, and customer-facing experience with technical products.
About the job
Responsibilities
- Serve as the primary point of contact for customers, addressing day-to-day and strategic opportunities while maximizing customer ROI.
- Develop a thorough understanding of the product, technology, and strategy and communicate them clearly to customers.
- Translate complex product and technology issues into simple, actionable solutions and manage resolution internally and externally.
- Advise customers on best practices related to fraud and compliance.
- Build, monitor, and communicate customer KPIs.
- Provide strategic analysis and critical thinking for long-term expansion planning.
- Partner with risk analytics teams to proactively address new fraud typologies and communicate findings to customers.
Requirements
- 1+ years of experience in account management, customer success, risk management, or solutions architecture within B2B SaaS.
- Understanding of customer API integrations.
- Strong presentation skills for virtual and in-person meetings with varied stakeholders.
- Customer-facing experience with a technical product.
- Exceptional project management and stakeholder-management skills.
- Proficiency with business intelligence tools.
- Strong analytical skills, including interpreting data and drawing insights.
- Ability to translate complex strategies into actionable processes and outcomes.
- Strong relationship-building and collaboration skills.
- Continuous process-improvement mindset.
Nice-to-haves
- Experience in fraud, compliance, fintech, AML/KYC, or payments.
Compensation
- US base pay: $70,000–$130,000, plus bonus and equity.
- Canada base pay: CA$90,000–CA$160,000, plus bonus and equity.
Skills
Account Management, Customer Success, Risk Management, Solutions Architecture, B2B SaaS, API Integrations, Fraud Prevention, Aml/Kyc, Payments, Project Management, Business Intelligence, Data Analysis
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