Renewals Manager
Manages the end-to-end renewal process for commercial SaaS customers, partnering with Customer Success, Sales, Legal, Deal Desk, and channel partners to retain and expand revenue. Requires cybersecurity and renewals experience, SaaS revenue organization experience, and familiarity with renewal systems.
About the job
Responsibilities
- Handle the quote-to-close process for renewals 120 to 90 days before the renewal due date.
- Achieve or exceed quarterly revenue goals for retention, growth, and term extension of existing customer contracts.
- Partner with Customer Success to assess customer health and drive the appropriate renewal strategy.
- Maintain and report an accurate forecast of renewals within the assigned book.
- Manage multiple commercial customer renewals concurrently while staying organized at scale.
- Escalate customer concerns as appropriate.
- Identify at-risk renewal clients before the renewal date, escalate to appropriate team members, and mitigate contraction and churn.
- Develop and maintain relationships with channel and alliance partners to identify and close joint opportunities.
- Collaborate cross-functionally with Legal and Deal Desk.
- Recommend and contribute to process improvements.
Requirements
- 2 years of related cybersecurity and renewals experience.
- Experience working in a SaaS revenue organization, such as Sales, Customer Success Management, or renewals.
- Deep understanding of SaaS offerings and pricing models, with the ability to learn new offerings and pricing quickly.
- Ability to work independently and collaboratively.
- Confidence navigating customer and partner renewal processes according to rules of engagement.
Nice-to-haves
- 5 years of related cybersecurity and renewals experience.
- Proven success exceeding renewal quotas.
- Highly collaborative and able to succeed in an entrepreneurial environment.
- Familiarity with Salesforce, CPQ, Ironclad, and ChurnZero.
Compensation and Benefits
- US base salary range: $69,000–$94,000 USD.
- Full-time compensation includes base salary, bonus, equity, and benefits.
- Pay is determined by work location and job-related skills, experience, education, and training.
Skills
SaaS, Cybersecurity, Renewals Management, Salesforce, CPQ, Ironclad, Churnzero, Customer Success, Revenue Forecasting, Pricing Models
Similar jobs
Account Management jobs
Wiz
United States
Manages SaaS customer renewals, retention, expansion, forecasting, and renewal-risk mitigation in partnership with Sales, Customer Success, Legal, and channel teams. Requires at least 2 years of cybersecurity and renewals experience, with SaaS revenue experience preferred.
ZoomInfo
Bethesda, MDManages and grows a portfolio of SMB customer accounts through retention, upselling, product demonstrations, and phone-based selling. Requires at least two years of quota-carrying account management experience and working knowledge of Salesforce or another CRM.
Sardine
United States
Manages customer relationships for a fraud, payments, and compliance SaaS platform, translating technical and risk-related challenges into actionable solutions. Requires at least one year of relevant B2B SaaS experience, strong analytical and presentation skills, and customer-facing experience with technical products.
Applecart
New York, NY
Manages client accounts and digital marketing campaign delivery, including audience building, reporting, client communications, and cross-functional coordination. Requires at least one year of related communications, public affairs, marketing, or agency experience, plus strong organization and attention to detail.
xAI
New York, NY
Manages a portfolio of SMB advertisers and agencies by advising on digital advertising strategy, executing and optimizing campaigns, and driving measurable growth. Requires client relationship management experience, campaign analytics, and a bachelor’s degree or equivalent experience.