Account Manager, SMB
Manages and grows a portfolio of SMB customer accounts through retention, upselling, product demonstrations, and phone-based selling. Requires at least two years of quota-carrying account management experience and working knowledge of Salesforce or another CRM.
About the job
Responsibilities
- Manage a portfolio of approximately 250 existing SMB customer accounts, focusing on retention and growth.
- Identify upsell and new-business opportunities through referrals and existing customer relationships.
- Deliver engaging online product demonstrations to prospective buyers within existing accounts.
- Create accurate forecasts and maintain pipelines in Salesforce.
- Collaborate with the team to develop and close deals over the phone.
- Identify the right stakeholders within existing clients by understanding key vertical markets and customer ROI.
- Prepare thoroughly for client meetings with research, knowledge, professionalism, and empathy.
Requirements
- 2+ years of successful Account Management experience with consistent quota attainment.
- Ability to deliver compelling messaging to stakeholders at all levels.
- Experience with transactional and solution selling across the full sales cycle.
- Strong interpersonal, verbal communication, organizational, qualification, and relationship-building skills.
- High energy, adaptability, independence, and motivation in a dynamic environment.
- Working knowledge of CRM systems or Salesforce.
Nice-to-haves
- Experience with ZoomInfo products or similar solutions.
Compensation and Benefits
- Base salary of $70,000–$78,000, plus variable compensation and benefits.
- Comprehensive medical, dental, and vision coverage.
- Eligibility for future equity awards.
- 401(k) matching equal to 50% of the first 7% of employee contributions.
- Parental leave, family-forming benefits, wellness programs, and optional pet insurance and legal-service support.
Skills
Salesforce, CRM, Account Management, Quota Attainment, Transactional Selling, Solution Selling, Product Demos, Sales Forecasting, Pipeline Management, Verbal Communication
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