TikTok Shop Account Manager
Manages day-to-day TikTok Shop account execution, client operations, promotions, health monitoring, and cross-functional delivery. Requires 1+ years in e-commerce, marketplaces, digital marketing, consulting, or client-facing operations, plus strong project management and spreadsheet skills.
About the job
Responsibilities
- Run account operating rhythms, including agendas, notes, action items, and recaps for WBRs, MBRs, and QBRs.
- Build and maintain 30-60-90 day client plans with owners, timelines, and success metrics.
- Draft client updates and presentation slides, translating performance data into narratives and next steps.
- Manage tickets, issues, dependencies, and stakeholder alignment.
- Maintain TikTok Shop Seller Center hygiene, including PDP checks, catalog updates, and compliance follow-ups.
- Monitor account-health metrics such as Late Dispatch Rate, Valid Tracking Rate, cancellations, and refunds.
- Launch and coordinate promotions, including bundles, coupons, and seasonal events.
- Support troubleshooting for approvals and policy issues through evidence gathering and escalation documentation.
- Write briefs for Content and Creative teams and track revisions against SLAs and quality standards.
- Partner with Media and Analytics on dashboards, UTM hygiene, and weekly performance reporting.
- Coordinate with Operations and Logistics on fulfillment readiness and customer experience.
- Maintain Notion trackers, risk logs, promo calendars, and asset libraries.
- Perform QA checks for accuracy, links, pricing, promo eligibility, and compliance.
- Improve playbooks and SOPs and document lessons learned.
Requirements
- 1–7+ years of experience in e-commerce, marketplaces, digital marketing, consulting, or client-facing operations.
- Strong project management skills, including task tracking, timelines, and stakeholder coordination.
- Proficiency with Google Sheets or Excel and basic analysis using filters, pivots, and lookups.
- Excellent written and verbal communication with a strong service mindset.
- Familiarity with TikTok as a consumer platform and willingness to learn TikTok Shop.
- Strong familiarity with beauty and cosmetic brands.
- Strategic thinking, ownership, organization, follow-through, and a desire to grow into a Senior Account Manager role.
Nice-to-haves
- Agency experience.
- Experience with TikTok Shop, Seller Center, or marketplace operations.
- Experience with dashboards, GMV, CTR, CVR, AOV, refunds, promotions, or creator activations.
Compensation and Benefits
- Salary range: $65,000–$108,500 annually.
- Performance upside and flexible/hybrid work, location dependent.
- High autonomy, direct exposure to leading brands, mentorship, and a merit-based growth path.
Skills
Tiktok Shop, Seller Center, E-Commerce, Project Management, Google Sheets, Excel, Dashboards, Data Analysis, Notion, Utm Tracking, Quality Assurance, Promotions
Similar jobs
Account Management jobs
WorkWave
United States
Own customer success and new-business sales for a field service software solution by leading QBRs, demonstrating products, managing pipeline and forecasting, and achieving recurring-revenue quotas. Requires at least 2 years of sales experience and strong consultative communication skills.
Applecart
New York, NY
Manages client accounts and digital marketing campaign delivery, including audience building, reporting, client communications, and cross-functional coordination. Requires at least one year of related communications, public affairs, marketing, or agency experience, plus strong organization and attention to detail.
Wiz
United States
Manages the end-to-end renewal process for commercial SaaS customers, partnering with Customer Success, Sales, Legal, Deal Desk, and channel partners to retain and expand revenue. Requires cybersecurity and renewals experience, SaaS revenue organization experience, and familiarity with renewal systems.
Wiz
United States
Manages SaaS customer renewals, retention, expansion, forecasting, and renewal-risk mitigation in partnership with Sales, Customer Success, Legal, and channel teams. Requires at least 2 years of cybersecurity and renewals experience, with SaaS revenue experience preferred.
ZoomInfo
Bethesda, MDManages and grows a portfolio of SMB customer accounts through retention, upselling, product demonstrations, and phone-based selling. Requires at least two years of quota-carrying account management experience and working knowledge of Salesforce or another CRM.