Associate Account Manager
Manages a portfolio of direct-to-customer accounts, driving satisfaction, retention, expansions, and product adoption. Requires 1–2 years of account management, customer success, or client-facing experience, strong communication skills, and the ability to manage multiple priorities.
About the job
Responsibilities
- Manage a portfolio of customers, ensuring satisfaction and retention.
- Identify opportunities for upgrades, expansions, or new product adoption within existing accounts.
- Build relationships with key contacts and serve as a go-to resource for product knowledge.
- Maintain regular customer touchpoints through email, phone, and video check-ins.
- Track account activity and renewal data in Salesforce with precision and accountability.
- Partner with Sales, Operations, and Marketing to resolve customer needs and identify growth opportunities.
- Participate in training and mentorship opportunities to build consultative selling and customer success skills.
Requirements
- 1–2 years of experience in account management, customer success, or a client-facing role.
- Strong relationship-building and communication skills.
- Organized, proactive, and comfortable managing multiple priorities.
- Curious, eager to learn, and driven by helping customers succeed.
- Passion for sustainability and enthusiasm for Bevi’s mission.
Nice to Have
- Salesforce or CRM experience.
Compensation & Benefits
- Salary range: $88,060–$108,780 USD; for sales roles, this reflects base salary plus commission and total on-target earnings.
- Equity in the form of stock options.
- Medical, dental, and vision insurance, with 95% of premiums paid by the employer.
- 401(k) with company match.
- Flexible PTO, company holidays, and additional paid sick leave.
- Fully paid parental leave.
- Employer-paid disability and life insurance.
- Wellness and fitness reimbursements.
- Monthly cell phone and commuting stipends.
- Onsite snacks and weekly catered lunch.
Skills
Salesforce, CRM, Account Management, Customer Success, Consultative Selling, Customer Retention, Upselling, Email Communication, Phone Communication, Video Conferencing
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