West Hollywood, CA
Digital photo frames and smart family calendars
Skylight builds touchscreen digital photo frames and smart calendars that allow families to share photos, videos, schedules, chores, and lists. They serve families to stay connected across distances and simplify daily organization. Products bridge digital and physical worlds without subscriptions for core features.
Lead a remote Concierge customer support team for Skylight Calendar, overseeing daily operations, coaching agents, ensuring quality across phone/chat/email, and supporting hiring, training, and peak-season coverage. Requires 2+ years customer support experience with leadership skills, Zendesk/Slack proficiency, and availability for nights/weekends/holidays.
Lead AI initiatives across customer service at Skylight, scaling AI agents for email/chat/voice and building internal agent-enablement tools. Requires 5+ years scaling AI/automation programs in support operations, hands-on LLM fluency, metrics expertise, and change management experience.
Part-time Concierge Team Agent delivering high-volume, omnichannel customer support for Skylight Calendar and Frame products. Requires 2+ years front-line customer service experience, Zendesk proficiency, and availability for monthly in-person team-building in Pittsburgh.
Contract video editor responsible for cutting videos into high-performing ads for paid social campaigns, iterating based on performance data, and staying current on social trends. Requires 1+ years experience, Adobe Premiere proficiency, and a portfolio with Meta/TikTok ad samples.
National Sales Account Manager responsible for managing and expanding Skylight's relationship with Walmart and Sam's Club. Requires 3-5 years major account management experience with direct Walmart ownership, strong execution, data-driven decision making, and cross-functional collaboration to drive revenue, market share, and profitability.
Senior Analytics Engineer partnering with Finance and Operations to own their data layer in Snowflake. Build trusted data models, integrate from ERP/CPM systems, govern metrics, create dashboards, and ensure data quality for business decision-making. Requires 5+ years analytics experience with financial/operational data, strong SQL, and BI tools.
Seasoned backend engineer building AI-powered features in Ruby on Rails, integrating with LLMs (OpenAI, Google, Anthropic) and owning zero-to-one product initiatives. Requires 6+ years experience shipping products end-to-end.
Own the product vision and roadmap for Skylight Calendar, defining the next major step for the Family OS. Work cross-functionally to prototype, validate, and ship features while setting KPIs and driving data-informed decisions.
The Growth Marketing Manager will own the paid acquisition strategy for new product innovation, focusing on scaling paid search and social spend, developing creative testing plans, and optimizing marketing spend to drive profitable growth.
Own the full cash picture for a bootstrapped physical goods business, building treasury systems and a 13-week cash flow model from scratch while partnering cross-functionally to inform leadership decisions.
Builds and iterates on growth experiments in Shopify e-commerce and React Native apps to boost subscription attach rates and retention. Requires 5+ years in TypeScript/React, A/B testing expertise, and focus on business outcomes.
Owns digital presence and merchandising for Skylight on retailer sites like Walmart, Target, and Costco. Leads retail media strategies, optimizes performance metrics like ROAS and conversions, and manages budgets. Requires 4-6+ years in eCommerce or retail media.
Leads North American retail sales expansion, building go-to-market strategies, managing retailer partnerships, forecasting inventory, and driving growth through cross-functional collaboration. Requires 8-12+ years retail sales leadership with national retailers and distributors.
Manages day-to-day execution of global retail logistics for club channels like Costco, Walmart, and Sam's Club, optimizing fulfillment with 3PLs, carriers, and retailers. Requires 4+ years in retail supply chain, Bachelor's degree, and expertise in systems like NetSuite and EDI.
Leads high-impact special projects in supply chain operations, focusing on scaling fulfillment, logistics, inventory management, and building data architecture. Requires 8+ years in operations/supply chain, ERP expertise, and strong analytical/project management skills.