Lead a remote Concierge customer support team for Skylight Calendar, overseeing daily operations, coaching agents, ensuring quality across phone/chat/email, and supporting hiring, training, and peak-season coverage. Requires 2+ years customer support experience with leadership skills, Zendesk/Slack proficiency, and availability for nights/weekends/holidays.
Part-time Concierge Team Agent delivering high-volume, omnichannel customer support for Skylight Calendar and Frame products. Requires 2+ years front-line customer service experience, Zendesk proficiency, and availability for monthly in-person team-building in Pittsburgh.
Lead a remote Concierge customer support team for Skylight Calendar, overseeing daily operations, coaching agents, ensuring quality across phone/chat/email, and supporting hiring, training, and peak-season coverage. Requires 2+ years customer support experience with leadership skills, Zendesk/Slack proficiency, and availability for nights/weekends/holidays.
Part-time Concierge Team Agent delivering high-volume, omnichannel customer support for Skylight Calendar and Frame products. Requires 2+ years front-line customer service experience, Zendesk proficiency, and availability for monthly in-person team-building in Pittsburgh.