Retail Logistics Manager

Responsibilities

• Develop and execute global fulfillment strategies to optimize delivery performance, cost efficiency, and customer satisfaction across US & international markets (OTIF).
• Develop and monitor KPIs for global fulfillment operations, including delivery times, costs, and accuracy metrics.
• Design and implement automated fulfillment processes, systems and reports while collaborating with key stakeholders across regions.
• Track incoming shipments and quantities, run analysis on inventory levels against Retailer on-hand quantities, sell-through, planned orders and incoming shipments to determine gaps and/or surplus.
• Communicate with Retailer partners/ Inventory teams on planned future orders and open shipments.
• Establish and maintain relationships with 3PLs, outbound transportation brokers, and outbound carriers (FTL, LTL).
• Manage 3PL fulfillment for wholesale accounts including creating Standard Operating Procedures (SOPs) for each retailer.
• Monitor and report order processing lead times, troubleshoot, and escalate critical issues (missed appointments, missed ship dates, late deliveries, etc) ensuring all Retailer criteria are met for each order.
• Oversee and directly manage the booking of appointments with 3PL, freight forwarders, and wholesale customers.
• Execute EDI documents (850-Purchase Order, 856-Advanced Ship Notice, 810-Invoice) to ensure accurate and timely systematic communication with our wholesale retail customers.
• Maintain order management system of record – NetSuite, promptly moving orders through standard fulfillment phases: intake & validation, 3PL warehouse allocation, and customer delivery.
• Quickly problem solve and directly manage escalations when appointments are missed or POs are running late.
• Lead dispute resolution process for any shipment penalties, order errors or other fees assigned by the retailer. This will include researching any needed documentation with the 3PL to submit through the retailer portal.
• Lead continuous improvement initiatives across global fulfillment operations.

Requirements

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field.
• 4+ years of experience in retail fulfillment operations, or supply chain management.
• Demonstrated experience managing fulfillment and delivery operations with 3PLs to retailers.
• Proven experience managing fulfillment for the following retail accounts (Costco, Walmart, Sam’s Club).
• Experience with outbound transportation management and broker/carrier negotiations.
• Proficiency as a user of warehouse management systems.
• Advanced analytical and problem-solving skills with data-driven decision-making ability.
• Excellent project management skills with experience leading cross-cultural teams.

Bonus Points For

• Proven experience managing fulfillment for the following retail accounts (Best Buy, Target).
• MBA or MS in Supply Chain Management, International Business, or related field.
• Experience with major ERP systems and fulfillment automation platforms.
• Six Sigma certification or similar process improvement qualifications.
• Multi-lingual capabilities.
• Experience with e-commerce fulfillment operations.
• Knowledge of emerging fulfillment technologies and innovations.
• Track record of successful change management in complex organizations.
• Experience with sustainability initiatives in logistics operations.

Benefits

• Competitive Salary + Equity Package ($120-$135K based on experience for CA and CO).
• 401K matching.
• Wellness, learning, and home-office budgets.
• Health, Dental & Vision Medical Plans.
• Tremendous autonomy to set the direction of your work.
• Unlimited PTO.
• Company holidays on the first Friday of every month (Except November & December).