Inside Sales Representative
Own the customer lifecycle for a book of business, from inbound lead qualification and discovery through trials, renewals, and expansion. The role requires 1–3 years of commercial experience, strong CRM discipline, resilience, and coachability.
About the job
Responsibilities
- Qualify inbound marketing-qualified leads using the ideal customer profile and move prospects through discovery and qualification.
- Conduct structured discovery conversations to uncover customer pain points and map them to solutions.
- Coordinate with Solution Consultants on trial environments and product demonstrations.
- Manage a book of accounts and maintain multiple sales pipelines.
- Handle customer objections using case studies and outcome data.
- Manage customer handoffs to Enterprise Account Managers when deals outgrow the standard motion.
- Own renewals and protect customer relationships.
- Identify expansion opportunities during renewal cycles.
- Maintain clean CRM data, monitor account health, and flag renewal risks.
- Participate in coaching, share sales learnings, and improve team processes.
Requirements
- 1–3 years of commercial experience in Sales Development, Customer Success Management, Account Management, or a similar role.
- Curiosity about cybersecurity teams and workforce development.
- Strong CRM discipline and numerical performance tracking.
- Ability to work in a structured, fast-moving environment and respond well to coaching.
- Resilience, adaptability, and an action-oriented approach to sales.
- Interest in developing expertise across sales development, customer success, and account management.
Benefits and Compensation
- Share options and performance/value rewards.
- Health, dental, disability insurance, fully paid sick leave, and mental health support.
- 401(k) match of up to 5%, effective immediately.
- 33 holiday days, two volunteering days, enhanced parental leave, and birthday leave.
- Flexible and remote working options.
- Career and learning development through the platform and Learn Anything fund.
- Monthly socials and sports clubs.
Skills
CRM, Lead Qualification, Sales Development, Customer Success, Account Management, Discovery Conversations, Pipeline Management, Renewals, Account Expansion, Cybersecurity
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